Experience

MARKET CHORD DIRECT GROUP LLC
• United States
• Business Consulting and Services
• 1 - 100 Employee
• Senior Vice President

  • Dec 2021 - Present


Market Chord

• Vice President

  • Mar 2011 - Dec 2021

  High energy leader with over 18 years of experience developing leaders and sales teams. Focus on helping organizations hit their revenue targets through the utilization of effective and efficient systems. HR professional with a focus in performance management, employee relations and leadership development. High energy leader with over 18 years of experience developing leaders and sales teams. Focus on helping organizations hit their revenue targets through the utilization of effective and efficient systems. HR professional with a focus in performance management, employee relations and leadership development.



Town of Wallkill Soccer Club

• Treasurer

  • Jun 2018 - Jan 2019

• President

  • Jun 2018 - Jun 2018

• President

  • Aug 2007 - 2016


FlagHouse

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Director of Sales and Service

  • Apr 2011 - Apr 2012

   Led sales and service department for 5 different catalog divisions.  Identified target markets.  Handled off site management of Canadian sales team.  Implemented sales training.  Coordinated departmental communication.  Developed incentive plan.  Forecasted and developed 32 million dollar sales budget.  Led sales and service department for 5 different catalog divisions.  Identified target markets.  Handled off site management of Canadian sales team.  Implemented sales training.  Coordinated departmental communication.  Developed incentive plan.  Forecasted and developed 32 million dollar sales budget.



DialAmerica

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Manager of Contact Center Development

  • Jun 2010 - Mar 2011

   Corporate recruiting and retention of employees. Supported contact center network of over 35 nationwide locations in all facets of recruiting, retention, training, budget development, and cost analysis. Performance management development and facilitation. Harassment and discrimination preventative training via web conference as well as face-to-face facilitation of hundreds of employees. Development and implementation of HRIS. Employee relations management. Development and implementation of compensation packages for most levels of the organization utilizing Haye study. Development and implementation of strategic planning for 35 locations nationally.

• HR Manager

  • Jul 2005 - Oct 2010

  HR Generalist in charge of recruiting, training and development, performance management, and succession planning. Also highly involved in employee relations and the evaluation of organizational compensation programs and the effect on overall profitabililty.

• Branch Development Manager

  • Dec 2000 - Jul 2005

  Project Manager for the training and development programs for the management staff as well as staffing. Work in employment relations.



Mid American Finance

• United States

• Marketing Manager

  • Jul 1999 - Dec 2000

  Provided pre-qualified mortgage leads and home improvement sales appointments.§ Restructured departments into a functional automated call center from a manual dialing environment.§ Helped to research new products that increased production by 295%.§ Manage 60 sales representatives and 4 managers.§ Reduced labor costs by 50%.§ Introduced accountability system and organizational structure to maximize company profitability. Provided pre-qualified mortgage leads and home improvement sales appointments.§ Restructured departments into a functional automated call center from a manual dialing environment.§ Helped to research new products that increased production by 295%.§ Manage 60 sales representatives and 4 managers.§ Reduced labor costs by 50%.§ Introduced accountability system and organizational structure to maximize company profitability.

• Branch Manager

  • Oct 1997 - Jul 1999

  The Manager of Contact Center Operations ensures the success of the Center and continuously strives to assist everyone in every position within the Center realize his or her full potential by:-Creating a culture of freedom within the framework of the Corporate Blueprint, Program Management Guidelines and other policy requirements while giving people the freedom and responsibility within the framework to be creative in order to achieve superior results -Valuing, Inspiring, Directing, Coaching, Counseling, Mentoring, and Monitoring Management Staff-Establishing goals, directions, and actions for all areas of the Contact Center operation and effectively communicating them to the Staff-Actively assisting in the planning, thorough execution, follow-up and development of the Management Staff -Proactively identifying and communicating areas of potential opportunity in Center performance-Effectively evaluating Staff performance -Efficiently managing Contact Center operation expenses -Communicating effectively with all areas of Center Support, Clients and Corporate personnel-Rewarding and Recognizing Performance -Overseeing and monitoring the hiring, training, and developing of all Center Recruiting, Sales, and administrative Staff -Meeting daily and weekly with Staff to communicate results and set objectives; conducting weekly monitor sessions with Staff members, observing, analyzing and helping to improve training sessions, residual seminars, interviews, meetings with Agent and Shift environment; -Creating and facilitating management development of all Staff Members on a quarterly basis for improved performance, and career-pathing -Conducting formal performance reviews quarterly and annually for all Staff employees -Utilizing the Human Resources Department and /or Divisional Management Development Specialists as resource to assist in the leadership development of the Sales Staff-Proactively Communicating with Home Office personnel

• Assistant Branch Manager

  • Apr 1994 - Oct 1997

  Manager of telephone sales representatives in all aspects of quality and production. Training and Development of management staff on Leadership, OD, and Succesion Planning.