Michael Spahich
Field Support Technician at Amarillo College- Claim this Profile
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English -
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Croatian -
Topline Score
Bio
Shon Wagner
Michael is an asset to Amarillo College. He preforms complicated task with ease. We would not be the same without him. Shon Wagner
Shon Wagner
Michael is an asset to Amarillo College. He preforms complicated task with ease. We would not be the same without him. Shon Wagner
Shon Wagner
Michael is an asset to Amarillo College. He preforms complicated task with ease. We would not be the same without him. Shon Wagner
Shon Wagner
Michael is an asset to Amarillo College. He preforms complicated task with ease. We would not be the same without him. Shon Wagner
Credentials
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Microsoft Certified Desktop Technician (MCDT)
Microsoft -
Windows 7
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Experience
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Amarillo College
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United States
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Higher Education
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500 - 600 Employee
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Field Support Technician
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Oct 2013 - Present
• Maintain inventory of equipment, hardware and software licenses. • Deploy and maintain a standard workstation image to all desktops and laptops. • Setup and support of audio/visual equipment including smart classrooms. • Wireless LAN / WAN configuration for PC and MAC desktops, laptops and smart phones. • Operate Dell Kase 1000 and 2000 for use of Windows imaging, inventory, and pushing scripts. • Maintain inventory of equipment, hardware and software licenses. • Deploy and maintain a standard workstation image to all desktops and laptops. • Setup and support of audio/visual equipment including smart classrooms. • Wireless LAN / WAN configuration for PC and MAC desktops, laptops and smart phones. • Operate Dell Kase 1000 and 2000 for use of Windows imaging, inventory, and pushing scripts.
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Chevron Phillips Chemical Company
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United States
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Chemical Manufacturing
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700 & Above Employee
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Desktop Analyst
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Mar 2007 - Oct 2013
• Purchase all approved IT related hardware and maintain records for all purchases using SAP software. • Manage Avaya System phone administration software including setting up voicemail, call forwarding and assigning phone extensions for digital, analog and IP telephones. • Support handheld devices running Window CE used to keep inventory throughout the Borger Plant. • Troubleshoot issues escalated from the Help Desk and resolve/escalate as appropriate within defined SLA targets. • Support hardware and software for the badging system throughout the facility. • Maintain and support all applications including Microsoft Office, Lync, and SharePoint. • Install applications to remote users via remote desktop, remote assistance and VNC. • Maintain on-call availability as requested. • Fill in for the network admin when needed. This included password resets, network access and backup network drives via Symantec backup Excec. • Application installs including keeping up with licensing counts from the applications catalog. • Performed secure wipe/data destruction in preparation for surplus. Show less
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Amarillo College
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United States
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Higher Education
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500 - 600 Employee
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IT Team Leader
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Feb 2002 - Mar 2007
Distributed helpdesk tickets to team members based on abilities / manage the allocation of tickets to IT team members. Provided training and coaching to new and existing team members and/or peers to assist with the on-going develop of the team to provide exceptional customer service. Overseen installations, configuration and maintenance of IT infrastructure to ensure great service for the College. Maintained records of all purchase orders of all IT hardware and software received for the purchasing department. Show less
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Education
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1993 - 2000
Amarillo College
Electronics Systems Technology, IT Analyst -
Amarillo College
Computer Systems Networking and Telecommunications
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