Experience

Hagerman & Company

• United States
• Software Development
• 1 - 100 Employee

• Solutions Engineer

  • May 2018 - Present

  Training/Consulting - Assisting in development and implementation of training programs geared to the needs of MCAD customers. This training includes classroom training at a variety of skill levels as well as customized training which is geared specifically to a customers needs. Customer Support - Responsible for providing timely, competent, and customer-friendly telephone support to clients who have support contracts with Hagerman. Support includes the Data Management as well as the MCAD community. When needed this support can include any and all other customers as well. Product Demonstrations/Pre-Sale Consulting - Work with Hagerman Sales team and customers to provide demonstrations of Autodesk's MSD product lines as required, in conjunction with an MCAD salesperson. The product set includes all MSD software products as well as AutoCAD, and other Data Management systems. Post Sale Implementation Services - Provide project assistance and implementation services to Hagerman clients with all manufacturing CAD and document management software. Show less



ADRAFT, an Autodraft, Inc. Company (acquired by Hagerman & Company, May 2018)

• Rochester, New York Area

• Manager of Technical Service

  • Aug 1993 - May 2018

  6+ years of engineering and design experience, specializing in mechanical design and implementation of these designs. 18 years experience in support and training of Autodesk products, customization of Autodesk products, and document management systems. Experience with all aspects of Data Management planning and implementation, including readiness assessment, infrastructure review, implementation and deployment of server and client components, functional requirements specification, legacy data planning and migration, and configuration and customization of database structures. Experience in training AutoCAD , Autodesk Inventor, Autodesk Vault, Autodesk Productstream, AutoCAD Electrical, and Customizing AutoCAD, Inventor, and Productstream. Space is certified in Cyco AutoManager Teamwork, and Meridian. Experience with all aspects of technical support regarding Autodesk and 3rd party applications pertaining to all environments. Involved in customer design and documentation standards as well as integration of these standard into customer’s environments. Experience with all aspects customization of Autodesk manufacturing products and related 3rd party applications, including Visual Basic, VBA, LISP, menus, DCL, templates. Experience with customizing document management systems to customer specifications including Autodesk Vault, Streamline, and other DM Products. Show less