Michael Soulliere
Director, Product and Technical Content at Asigra- Claim this Profile
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Bio
LinkedIn User
Michael drives results. Michael manages a complex legacy and next generation software & hardware product. He is driven by his audience to create simple but effective documentation. Michael is very driven to ensure all product information disseminated across marketing, sales & pre-sales, technical support and the engineering teams reflect a single version of truth - Information accuracy & quality is a reflection of Michael's inner values & passion. Spend 5 minutes with Michael and you will see, how he is always finding new and creative ways in improving how information can be visualized, simplified and shortened. Michael always thinks about his audience first.
Nancy Blurton
Mike and I worked closely together at Siemens Enterprise Communications (Unify) for eight years. Mike is a consummate professional. He is knowledgeble and conscientious, his writing style is clear and consistent, and he is a real team player. I have worked as a technical writer and manager for over 25 years and Mike is the best technical writer that I've ever worked with. It was a pleasure and a privilege to work with Mike.
LinkedIn User
Michael drives results. Michael manages a complex legacy and next generation software & hardware product. He is driven by his audience to create simple but effective documentation. Michael is very driven to ensure all product information disseminated across marketing, sales & pre-sales, technical support and the engineering teams reflect a single version of truth - Information accuracy & quality is a reflection of Michael's inner values & passion. Spend 5 minutes with Michael and you will see, how he is always finding new and creative ways in improving how information can be visualized, simplified and shortened. Michael always thinks about his audience first.
Nancy Blurton
Mike and I worked closely together at Siemens Enterprise Communications (Unify) for eight years. Mike is a consummate professional. He is knowledgeble and conscientious, his writing style is clear and consistent, and he is a real team player. I have worked as a technical writer and manager for over 25 years and Mike is the best technical writer that I've ever worked with. It was a pleasure and a privilege to work with Mike.
LinkedIn User
Michael drives results. Michael manages a complex legacy and next generation software & hardware product. He is driven by his audience to create simple but effective documentation. Michael is very driven to ensure all product information disseminated across marketing, sales & pre-sales, technical support and the engineering teams reflect a single version of truth - Information accuracy & quality is a reflection of Michael's inner values & passion. Spend 5 minutes with Michael and you will see, how he is always finding new and creative ways in improving how information can be visualized, simplified and shortened. Michael always thinks about his audience first.
Nancy Blurton
Mike and I worked closely together at Siemens Enterprise Communications (Unify) for eight years. Mike is a consummate professional. He is knowledgeble and conscientious, his writing style is clear and consistent, and he is a real team player. I have worked as a technical writer and manager for over 25 years and Mike is the best technical writer that I've ever worked with. It was a pleasure and a privilege to work with Mike.
LinkedIn User
Michael drives results. Michael manages a complex legacy and next generation software & hardware product. He is driven by his audience to create simple but effective documentation. Michael is very driven to ensure all product information disseminated across marketing, sales & pre-sales, technical support and the engineering teams reflect a single version of truth - Information accuracy & quality is a reflection of Michael's inner values & passion. Spend 5 minutes with Michael and you will see, how he is always finding new and creative ways in improving how information can be visualized, simplified and shortened. Michael always thinks about his audience first.
Nancy Blurton
Mike and I worked closely together at Siemens Enterprise Communications (Unify) for eight years. Mike is a consummate professional. He is knowledgeble and conscientious, his writing style is clear and consistent, and he is a real team player. I have worked as a technical writer and manager for over 25 years and Mike is the best technical writer that I've ever worked with. It was a pleasure and a privilege to work with Mike.
Credentials
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Scrum Master Certification
Scrum Alliance Inc.
Experience
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Asigra
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Canada
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Software Development
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1 - 100 Employee
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Director, Product and Technical Content
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May 2021 - Present
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Manager, Product & Technical Content
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Jun 2020 - May 2021
• Responsible for defining the vision, strategy, and roadmap for the entire suite of Asigra products.• Manage the activities of a cross-functional Product Team consisting of Product Owners and UX Designers• Create user stories in Confluence for each product feature to capture high-level business requirements.• Prioritize list of features in backlog for multiple releases to improve visibility across the entire organization.• Coordinate the activities of 20 developers on multiple scrum teams in an Agile development environment.• Meet with customers to discuss feature requests and demonstrate new product features and functionality.• Update and maintain the product documentation, including guides, online Help, Release Notes, Readme files, and support matrix documents for multiple products and releases. Show less
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Manager, Technical Content
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Jan 2016 - Jun 2020
• Responsible for the planning, creation, and maintenance of all documentation for the Asigra product.• Supervised and managed a team of technical writers and provided ongoing leadership and mentorship.• Streamlined the content creation and production processes by implementing a single sourcing strategy that eliminated redundancy and reduced the number of documents by 50% and the total page count by 25%.• Implemented several process improvements that resulted in technical writers taking ownership for specific documentation deliverables, which led to improved team morale and higher efficiency.• Created templates and style guides, which improved readability and usability of the product documentation.• Deployed HTML cross-platform online Help that integrated seamlessly with Google Analytics and Google Translate to track usage statistics and allow users to easily translate content into over 100 languages.• Served as subject matter expert by defining terminology, reviewing user interface text, collaborating with marketing and training teams, and establishing cohesive language and a unified voice across products. Show less
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Unify
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Germany
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IT Services and IT Consulting
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700 & Above Employee
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Information Architect
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2001 - 2015
• Responsible for the production and maintenance of all documentation for several Unify products. • Supervised and managed a team of technical writers and provided ongoing leadership and mentorship. • Represented department on the architecture team and contributed to global documentation standards within the company to ensure consistency across all products. • Created and maintained a style guide, produced documentation plans and release notes, reviewed design documentation, assessed documentation impact, and provided high-level estimates. • Reviewed documentation, provided estimates for localization budget, and coordinated the translation of various products and documentation into multiple languages. • Recommended several solutions to improve templates, tools, style guides, and processes used by global documentation teams, resulting in significant time and cost savings. • Implemented single sourcing strategy that improved the quality and usability of the product documentation, streamlined the production process, and significantly reduced support and localization costs. • Worked closely with developers and user interface designers to understand customer requirements and produce engaging user interface text and content for web, desktop, and mobile applications. Show less
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Metamail Inc.
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Richmond Hill, Ontario
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Senior Technical Writer
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1999 - 2001
• Produced the product documentation for three major software releases. • Simplified and improved the build process by developing a system that automatically incorporated online Help into the software build on a daily basis. • Formulated responses to customer support issues and published entries to the product knowledge base. • Produced the product documentation for three major software releases. • Simplified and improved the build process by developing a system that automatically incorporated online Help into the software build on a daily basis. • Formulated responses to customer support issues and published entries to the product knowledge base.
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Enghouse
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Canada
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Software Development
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100 - 200 Employee
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Senior Technical Writer
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1995 - 1999
• Produced over 5000 pages of print and online documentation. • Managed and coordinated the day-to-day activities of a team of technical writers. • Produced content plans, work assignments, and schedules for large-scale documentation projects. • Developed procedures for testing and evaluating the usability of software applications and worked closely with developers to ensure the documentation was of the highest quality. • Produced over 5000 pages of print and online documentation. • Managed and coordinated the day-to-day activities of a team of technical writers. • Produced content plans, work assignments, and schedules for large-scale documentation projects. • Developed procedures for testing and evaluating the usability of software applications and worked closely with developers to ensure the documentation was of the highest quality.
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Education
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University of Toronto at Scarborough
Bachelor of Arts (BA), English & History -
York University - Glendon College
Certificate, Technical and Professional Writing
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