Experience

The iOutlet

• United Kingdom
• Retail
• 1 - 100 Employee

• Head Of Customer Services

  • Oct 2020 - Present

  My role is vital to the business ensuring customer satisfaction is met with our clients delivering world class services in a multi award winning international tech business. As the newly appointed head of customers services my role is to ensure all customers needs are met with anything from general enquiries to complaints, this is delivered via telephone enquiries,email, web chat and face to face with customers on site delivered by my team and a technical support engineer. My aim within the business is to help the company grow beyond what it has already achieved and expand in receiving awards for the services we provide.



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• General Manager

  • Mar 2018 - Apr 2020

• Assistant Manager

  • Sep 2014 - Mar 2018

• Customer Consultant

  • May 2012 - Sep 2014