Experience

AdvanTech

• United States
• Information Technology & Services
• 1 - 100 Employee

• IT Specialist

  • Aug 2022 - Present



AdvanTech

• United States
• Information Technology & Services
• 1 - 100 Employee

• Operations Manager

  • Feb 2021 - May 2022

  Collaborated with my employer in documenting each client’s processes and creating training materials for the development of new departments as we onboarded new employees and clients. Fulfilled Operations Manager and the Service Manager role simultaneously. HR responsibilities:* Recruited, interviewed, hired, and trained new staff for the service department.* Oversaw the daily workflow of the service department.* Provided constructive and timely performance evaluations.* Handled discipline and termination of employees in accordance with company policy. Show less

• Service Manager

  • Sep 2019 - May 2022

  Lead a team of up to seven employees, while providing exceptional service to over 86 clients/businesses across 136 locations and more than 1,700 workstations. Managing multiple service requests daily, assisted my team with issues that would arise, provided documentation, training, and access to vendor support in an expedient manner to allow my team all the necessary tools to perform their job.

• Sales Specialist

  • Oct 2018 - Nov 2020

  Sales Responsibility was to create quotes, ensured the approval, and procurement of project inventory. Generate new client opportunities by providing new technology solutions and onsite assessments of current network setups.

• Project Manager

  • Nov 2018 - Sep 2019

  AdvanTech provided several solutions from installing new network infrastructures in existing companies or new buildings. At the time we installed several camera systems, access points, and new cabling for the network, also working with local ISPs to run fiber connections to their client's offices. My job was to meet with the clients and formulate a plan for getting the solution completed. After planning was gathering all the necessary equipment and tools if I did the job myself or planned it out for an Install Technician. In Connectwise Manage I planned out each step of the project and ensured there was a follow-up call to the client to ensure they were happy with our installs. Show less

• Technical Support Specialist I

  • Nov 2016 - Nov 2018

  AdvanTech was a small technology company when I first started in 2016 with a handful of clients that we supported in the Middle GA area. We provided IT support for those businesses and installed camera systems as we started expanding into the security sector of the business. Responsibilities:Provide IT Support to the established clients with a Managed Service Agreement. Install and configured network equipment including workstations, servers, routers, switches, firewalls, patch panels, printers, etc. Install applications and software specific to each business. Documenting all interactions and case notes to our ongoing knowledge base. Show less



Prestige Computer Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Support Technician

  • Sep 2012 - Sep 2016

  Provided onsite network support to over 50 clients in middle GA. Installed and performed repairs to hardware, software, and peripheral equipment, following design and installation specifications. Installation and configuration of Allworx Phone Systems. Network cabling installation and termination cat5e & cat6. Created network diagrams for new and existing networks. Installed IP, network equipment, and facilities. Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support. Developed training materials and procedures. Established requirements for new systems and modifications. Oversaw local IT infrastructure including servers, security, networking, storage systems, and desktops Show less



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Counter Intelligence Agent (CIA)

  • May 2009 - Sep 2012



Best Buy

• Retail
• 700 & Above Employee

• Computer Sales Associate

  • Mar 2008 - Sep 2012