Experience

Agricorp

• Canada
• Insurance
• 200 - 300 Employee

• Senior Industry Specialist

  • Apr 2007 - Present

  • Build, maintain and manage expectations for critical relationships with industry stakeholders on highly complex issues. • Assist with program policy development considering impact on Agricorp products and issue resolution for policy and legislation. • Coordinate Agricorp responses to highly complex and contentious issues (weather, industry requests) and resolve unprecedented product and relationship issues. This regularly involves facilitating cross divisional meetings and leading… Show more • Build, maintain and manage expectations for critical relationships with industry stakeholders on highly complex issues. • Assist with program policy development considering impact on Agricorp products and issue resolution for policy and legislation. • Coordinate Agricorp responses to highly complex and contentious issues (weather, industry requests) and resolve unprecedented product and relationship issues. This regularly involves facilitating cross divisional meetings and leading corporate projects. • Act as a spokesperson at external events (commodity association annual meetings) on all business risk management programs offered by Agricorp.

• Grain Inspector

  • Apr 2004 - Jan 2009

  Grain Financial Protection Program Enforced the Grains Act by completing elevator inspections and dealer audits, verifying storage obligations are met and payment requirements are adhered to. Audited grain storage receipts, cheques, and weigh bill records (both paper and electronic) Recommended directives and/or corrective actions Ensured financial viability and ability to meet obligations

• Technical Lead Customer Service Representative

  • Sep 2005 - Apr 2007

  Production Insurance Program & CAIS Acted as an interface between Information Technology, the Customer Service Team and the producer ensuring the computer interface could meet the program needs. Managed priority projects for Production Insurance and CAIS Provided input to process updates as a member of the Work Request Committee Researched and validated system errors resulting from data entry

• Customer Advocate

  • Oct 2004 - Sep 2005

  Managed relationships with customers and stakeholders Provided recommendations, directives, and enforcement of the Business Risk Management regulations based on experience and industry precedents (the Crop Insurance Policy) Acted as an advocate for customers at the Issues Review Committee, including responsibility to represent the interests of the customer, program equity and production insurance membership

• Lead Customer Service Representative

  • Jan 2001 - Sep 2005

  Production Insurance Program & CAIS Provided leadership and coaching to promote team development & cohesiveness Provided elevated levels of customer service, complaint resolution and problem resolution Enforced the legislation and regulations including Production Insurance, Market Revenue, Farm Business Registration and CAIS. Designed and maintained an internal sales strategy, including sales contests, direct mailer campaigns and analysis of sales stats.

• Customer Service Representative

  • Apr 1999 - Jan 2001

  Worked with field staff, adjusters and regional managers to resolve customer issues Assisted in developing manuals to aid in training and creating documentation for staff support Provided customer service to customers, answering a variety of questions, and offering conflict resolution on all of the programs offered.