Michael Smith
Director of IT at Graphic Products- Claim this Profile
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Bio
Dave Roletto
Mike is one of those rare people who is blessed to be a brilliant technical architect, with exceptional people management. He was instrumental at both IBM and Genesis Financial Solutions, inspiring those who worked with him and for him. It would be a great pleasure to work with him again.
Shannon Simmons, MBA
Michael and I worked together for the first time on a post go-live Hypercare plan. He supplied critical technical information that I was not privy to but needed to incorporate within the Project Plan and Playbook. Due to the urgent nature of most Hypercare topics, last minute meetings and fire drills became the normal mode of operation. Michael never hesitated to attend last minute meetings and answer technical questions in a timely manner. He was also able to keep tasks on track by drawing attention to previous work already done and critical stakeholders that would need to be engaged. As a Project Manager, I rely on the technical prowess of professionals like Michael, but sometimes I don't receive an appropriate level of support. Michael was the exception. I received ample support and learned new concepts that I was able to apply to other projects.
Dave Roletto
Mike is one of those rare people who is blessed to be a brilliant technical architect, with exceptional people management. He was instrumental at both IBM and Genesis Financial Solutions, inspiring those who worked with him and for him. It would be a great pleasure to work with him again.
Shannon Simmons, MBA
Michael and I worked together for the first time on a post go-live Hypercare plan. He supplied critical technical information that I was not privy to but needed to incorporate within the Project Plan and Playbook. Due to the urgent nature of most Hypercare topics, last minute meetings and fire drills became the normal mode of operation. Michael never hesitated to attend last minute meetings and answer technical questions in a timely manner. He was also able to keep tasks on track by drawing attention to previous work already done and critical stakeholders that would need to be engaged. As a Project Manager, I rely on the technical prowess of professionals like Michael, but sometimes I don't receive an appropriate level of support. Michael was the exception. I received ample support and learned new concepts that I was able to apply to other projects.
Dave Roletto
Mike is one of those rare people who is blessed to be a brilliant technical architect, with exceptional people management. He was instrumental at both IBM and Genesis Financial Solutions, inspiring those who worked with him and for him. It would be a great pleasure to work with him again.
Shannon Simmons, MBA
Michael and I worked together for the first time on a post go-live Hypercare plan. He supplied critical technical information that I was not privy to but needed to incorporate within the Project Plan and Playbook. Due to the urgent nature of most Hypercare topics, last minute meetings and fire drills became the normal mode of operation. Michael never hesitated to attend last minute meetings and answer technical questions in a timely manner. He was also able to keep tasks on track by drawing attention to previous work already done and critical stakeholders that would need to be engaged. As a Project Manager, I rely on the technical prowess of professionals like Michael, but sometimes I don't receive an appropriate level of support. Michael was the exception. I received ample support and learned new concepts that I was able to apply to other projects.
Dave Roletto
Mike is one of those rare people who is blessed to be a brilliant technical architect, with exceptional people management. He was instrumental at both IBM and Genesis Financial Solutions, inspiring those who worked with him and for him. It would be a great pleasure to work with him again.
Shannon Simmons, MBA
Michael and I worked together for the first time on a post go-live Hypercare plan. He supplied critical technical information that I was not privy to but needed to incorporate within the Project Plan and Playbook. Due to the urgent nature of most Hypercare topics, last minute meetings and fire drills became the normal mode of operation. Michael never hesitated to attend last minute meetings and answer technical questions in a timely manner. He was also able to keep tasks on track by drawing attention to previous work already done and critical stakeholders that would need to be engaged. As a Project Manager, I rely on the technical prowess of professionals like Michael, but sometimes I don't receive an appropriate level of support. Michael was the exception. I received ample support and learned new concepts that I was able to apply to other projects.
Credentials
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How to Be Both Assertive and Likable
LinkedInAug, 2021- Nov, 2024 -
IBM Agile Explorer
IBMJan, 2018- Nov, 2024 -
ITIL Service Design (ITIL-SD)
AXELOS Global Best PracticeMar, 2011- Nov, 2024 -
The Open Group Certified Architect
OPEN GROUP TECHNOLOGYJan, 2002- Nov, 2024 -
Certified Information Security Manager (CISM)
ISACAMay, 2019- Nov, 2024
Experience
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Graphic Products
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United States
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Retail Office Equipment
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1 - 100 Employee
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Director of IT
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Sep 2021 - Present
Direct the company's overall information systems roadmap and operations while collaborating with the executive management team to build and drive a strategy of growth and innovation. Responsible for all aspects of the IT environment including ERP, CRM, Website, Servers, Network, Data Center, Information Security, Help Desk, and IT Operations. •Established and driving an IT strategy and two-year roadmap based on a hybrid cloud architecture and geared towards improvements in system performance, reliability, resilience, PCI compliance and agility. •Proposed, negotiated, and established the IT budget with co-CEOs and Director of Finance to support strategy and roadmap. •Defined metrics and have achieved improvements in critical system availability and issue resolution (MTTR) through system and process improvements. Show less
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Genesis Financial Solutions
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United States
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Financial Services
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100 - 200 Employee
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Vice President Of Technology Services
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Jun 2019 - Jul 2021
Direct report to the CIO responsible for IT Infrastructure, Operations and Service Desk with an organization of 20 resources and a capital and expense budget of $9 million. Team consisted of 1 IT Operations manager, 7 system engineers and 2 project managers. Initiated, directed, and led improvements across IT operations, infrastructure, and cloud following ITIL and Microsoft DevOps methodologies, partnering with consultants and recruiting new talent. • Developed cloud migration and IT Service Management maturity improvement strategies and presented them to CIO, COO, peer managers, architects, and engineers for capital planning and budgeting • Led the effort to develop and execute a business continuity plan in response to the Covid 19 lockdown and a full-scale shift to work at home for 1000 employees within 30 days saving the business from employee health risks and disruptions to operations • Improved the efficiency and effectiveness of Incident, Problem, Change, Request and Configuration Management processes through a hosted Service Now ITSM implementation and root cause analysis / remediation discipline • Developed Technology Vision and reference architecture in coordination with Fiserv Enterprise Architecture in support of a new credit card processing platform refresh that will accelerate business growth and opportunities • Improved application agility, scalability, and reliability through the implementation of an Azure cloud environment built on Azure Functions, Event Grid, Cosmos DB integrated with GitHub, Azure App Insights and Terraform automated / consistent deployment • Improved the availability, security, performance, and governance of data and reporting through the implementation of a big data architecture based on Azure Databricks, Azure Data Factory, Power BI, Alation, and Vormetric Tokenization Server Show less
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Managing Director and CTO, IBM Seterus Subsidiary
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Jun 2014 - May 2019
Direct report to the subsidiary president responsible for the IT organization with over 100 resources and an annual budget of $30M. Directly managed 5 managers and 2 project managers. Prioritized technology initiatives to achieve business goals. Coordinated the evaluation, deployment, and management of new applications and technologies. Developed cost/benefit analyses for application development and technology spending and initiatives. Ensured processes, procedures, policies, met industry standards for acquiring, implementing, and operating network systems, equipment, software, and other technologies. Established and maintained comprehensive capacity management planning at the enterprise level, considering current and new requirements. • Presented numerous technical strategies, initiatives, budgets and plans to the subsidiary president, COO, CFO, Corporate Directors, managers, and staff • Led the IT organization through multiple initiatives consisting of core mortgage servicing system replacement, technology refresh, migration to IBM cloud IaaS/PaaS and adoption of Agile methodology driving down costs and improving services at the same time• Partnered with business to reducing costs and improving quality through advanced customer contact channels and experience based on Watson Analytics, Robotics Process Automation with Blue Prism• Reduced IT labor costs over the four-year period by 50% through targeted outsourcing and process optimization• Improved incident response, system availability, resiliency, and security by 25% through a program of proactive monitoring, continual improvement, system upgrades and service desk outsourcing• Reduced Information Security risks by 15% through the adoption of an ISO 27000 based program of risk assessment, ranking, remediation, and Disaster Recovery planning and testing• Improved application release speed and quality of 10% through the implementation of Agile DevOps methodology and automated deployment with UrbanCode Show less
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Manager of Enterprise Architecture, IBM Seterus Subsidiary
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Nov 2011 - May 2014
Direct report to the Managing Director of Technology. Directly managed 5 architects. Responsible for defining strategic IT Architectures and a technology roadmap. Managed the enterprise architecture team’s work assignments, deliverables, objectives, hiring, and department budget. Led the IT Architecture team during a major application transformation that refreshed or replaced dozens of mortgage related applications and databases significantly improving functionality, reliability, and resilience in alignment with business objectives.• Presented the Architecture vision and high-level design for transformation based on a scalable three tier architecture design to IT and Business leaders to help define and establish capex and operational expense budgets• Initiated and led the establishment on an Architecture Review Board that reviewed and approved application and IT solution designs ensuring compliance with standards and reusability of software and middleware components based on solution building blocks• Led the IT architecture team through the integration and transition to Black Knight Financial Services mortgage servicing platform ensuring business, functional, security and technical requirements were understood and implemented correctly, and on time • Replaced dozens of legacy client server applications and databases through the design and implementation of a flexible and agile hybrid cloud model of virtualized infrastructure and desktops, web services integration, and high-volume data warehouse• Improved network availability and security through the integration with AT&T Managed Network Services and Operations Center Show less
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Sr. IT Architect, IBM Global Services
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Jan 2000 - Oct 2011
Lead architect for data center hosting. Responsible for developing scalable and agile cloud-based models. Defined the technical architectures and capacity management process for consolidation of infrastructure from physical to virtual servers and storage. Focused on flexible and agile solutions for servers, storage, middleware, networks, and security. Technical leader for Implementation teams. Recognized as a technical leader and awarded with a trip to the 2011 Best of IBM event in Maui.
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Personnel Manager, IBM Global Services
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Jan 1998 - Jan 2000
Responsible for a team of Application Programmers and Testers supporting a commercial e-mail and application hosting service. Responsible for planning, budgeting, controlling, staffing and personnel development activities.
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Technical Leader/Project Manager, IBM Global Services
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Sep 1994 - Jan 1998
Held various technical lead and project management roles related to infrastructure servers and local area network deployment and support projects.
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Kemper
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United States
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Insurance
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700 & Above Employee
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Systems Administrator
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Jan 1994 - Sep 1994
Responsible for the implementation and support of a LAN based printer and application sharing system for offices located throughout the country. Responsible for the implementation and support of a LAN based printer and application sharing system for offices located throughout the country.
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Discover Financial Services
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United States
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Financial Services
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700 & Above Employee
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Programmer
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Jun 1989 - Dec 1993
Mainframe and Midrange application programmer along with other technical support responsibilities. Mainframe and Midrange application programmer along with other technical support responsibilities.
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Education
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2005 - 2008
Illinois Institute of Technology
M.S., Information Technology -
1985 - 1989
Eastern Illinois University
B.S., Computer Management
Community
