Director of IT

• Apr 2016 - Present

IT Manager

• Sep 2014 - Apr 2016

Managed a small team of System Administrators and Network Engineers to achieve the goals of the business.Maintained an environment of over eighty virtual servers and thirty physical servers.Handled procurement of IT equipment including servers, workstations, plotters, printers and more. Designed and implemented plan to reduce datacenters from four to two in order to reduce cost and better align with business needs.Planned and led effort to migrate IT infrastructure to new datacenter.Assisted in design and led the implementation of total network redesign involving new equipment and major telecom changes.Built and maintained multiple Microsoft CRM environments from 2011 to 2015.Implemented Virtual Desktop Infrastructure using Citrix XenDesktop supporting over 25% of office usersImplemented Mobile Device Management with the assistance of a partner.Migrated organization from on-premise anti-spam solution to a cloud-based solution.Evaluated and deployed hosted web proxy to protect devices on and off networkLed effort to create consistent documentation and processes throughout the IT infrastructure. Show less

Lead System Administrator

• Sep 2013 - Apr 2014

Responsible for backup of virtual environments and remote servers using Veeam and BackupExec. Designed and built VMWare environment for new datacenter. Planned and implemented upgrades to Symantec Endpoint Management infrastructure, including all endpoints. Migrated Enterprise Certificate Authority from Server 2003 to Server 2012R2. Managed and maintained scripting engine, Desktop Authority, to enable a consistent end user experience. Completed Tickets to resolve IT issues of end users. Show less

Site Lead/Network Engineer

• Apr 2012 - Aug 2013

On Contract for Support of the US SenateResponsible for all operations (Help Desk/Maintenance/Install) for the Alternate Computing Facility (ACF), a Backup Data Center.Handled customer communication when responding to Incidents and scheduling IT Maintenance activities for the entire ACF.Worked with external Application vendors and internal Application owners to support and troubleshoot Constituent Services Systems and other Server-based applications.Installed and troubleshooted Windows-based Servers in the US Senate Enterprise Environment, including Windows Server 2003, Server 2008, and Server 2008 R2.Provided support for local Backup solutions using Symantec Backup Exec 2012, 2010, and 12.5.Provided support for remote Replication of File ServersInstalled, and troubleshooted Windows 7/8 based laptops and desktops.Subject Matter Expert for Mac OS X and iOS.Provided tier 2 and 3 technical support for Apple computers and mobile devices across the contract.Assisted with developing imaging and deployment strategies for Mac OS X based laptops and desktops for both Mac OS X and Windows.Handled remote installs through management of on-site technicians and the use of Remote Desktop, Remote Assistance, and web portal configuration. Show less

Team Lead/Network Engineer

• Dec 2010 - Apr 2012

On Contract to Support the US SenateResponsible for coordinating team member’s efforts to achieve contractual goals.Provided technical support for team members both in the field and in the office.Provided training on the Senate Enterprise Environment to new and temporary technicians.Provided training on imaging, installation, and support of Mac OS X laptops and desktops.Responsible for disseminating mission critical information to team members.Developed imaging and deployment strategies for Windows-based and Mac-based systems.Created documentation on standard installations and procedures for Mac computers and iOS devices, including adding to the domain and configuring iPhones.Managed and maintained a Mac Server used for image creation and deployment.Assisted in the Administration of intranet resources including Wordpress front-end and a PHPbb3 forum for the Contract’s Knowledge base.Regularly contributed to Contract’s Knowledge Base to record institutional knowledge. Show less

Network Engineer

• Sep 2009 - Dec 2010

Imaged and deployed Windows XP, Vista and 7 laptops and desktops in US Senate environment. Imaged and deployed Mac OS X laptops and desktops in US Senate environment.Trained coworkers in support of Apple computers and software.Installed a Mac Server for image deployment and Network Attached Storage (NAS) to store imaging resources.Installed and configured hardware and software including Microsoft Office, RSA Secure Tokens, Blackberry devices, and Adobe products.