Experience

Right Networks

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Technical Support Agent

  • May 2023 - Present



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Quickbooks Desktop Enterprise/Mac Interim Tier 2

  • Jan 2021 - May 2023

  Assisted agents of both LOB's (Lines of business) with uncommon errors regarding a technical support aspect. This is taking multiple 4+ chats at a time and getting resolved. This is a Per Diem spot as I backfill as needed.

• Quickbooks Desktop Enterprise/Mac Tier 1

  • Sep 2019 - May 2023

  Assist customer with technical support questions regarding the software they are using. This does also include offering up sales when necessary as well as billing support for customer billing inquiries.

• Flex Facilitator

  • Aug 2022 - Dec 2022

  Trained agents on the LOB for assisted payroll followed with an OJT (On the Job Training) session.

• Floor Staff

  • Sep 2018 - Sep 2019

  Assisted agents for the duration of their calls and assist in errors being corrected on orders and assisting sales once 120 tenure was established. This also involved assisting in coaching for the agents even as far as coaching to agent behavior.

• Customer service and Sales Specialist

  • Jul 2018 - Sep 2019

  Assisted customers with various billing and service questions. Upgraded and upsold as necessary with new and existing customers.