Michael Sims
Store Manager at Rebel Convenience Stores- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Food Safety Manager Certification
National Registry of Food Safety Professionals (NRFSP)Jun, 2023- Nov, 2024
Experience
-
REBEL Convenience Stores
-
United States
-
Retail
-
1 - 100 Employee
-
Store Manager
-
Jul 2021 - Present
● Coordinate employee schedules according to availability and make staffing adjustments to cover shifts of a 24 hour store. ● Schedule store cleanings and renovations during periods of low customer traffic ● Oversee day-to-day store operations to foster efficient and profitable operations ● Track store inventory and order new products to prevent shortages ● Develop and execute marketing plans to promote store products and services ● Set sales targets and budgets for team leads and employees to follow ● Stock and organize products in storage spaces and retail shelves ● Schedule maintenance and repairs on company equipment to streamline workflow and prevent malfunctions ● Review customer feedback and complaints to identify weaknesses and improve service ● Facilitate conflict resolution for team members and customers ● Analyze employee issues, implement corrective actions, and carry out employment termination when necessary ● Establish and implement employee development plans, setting clear expectations for team members ● Implement loss prevention strategies to alleviating shrinkage ● Interview and hire prospective employees according to team needs ● Greet customers by displaying a friendly and outgoing attitude, fostering pleasant experiences ● Check identification for tobacco, alcohol, and lottery sales to comply with state laws ● Stock product and maintain displays according to merchandising standards ● Build and maintain relationships with vendors and suppliers ● Coordinate staff training sessions to ensure compliance with company policies and procedures ● Monitor store performance and identify opportunities for improvemen Show less
-
-
-
Speedway LLC
-
United States
-
Retail
-
700 & Above Employee
-
General Manager
-
Jul 2021 - Jul 2021
* Was promoted to General Manager after 5 months of service as a Lead Assistant Manager.* Recruited, hired, and trained all store personnel.
-
-
Lead Assistant Manager
-
Feb 2021 - Jul 2021
* Was promoted to General Manager after 4 months of service as Lead Assistant Manager.* Provide outstanding customer service, as well as providing leadership, training, and coaching alongside the General Manager* Maintain employee retention by focusing on employee productivity, motivate employees, identify qualified applicants, and develop leaders* Maintain a clean and safe store environment by complying with all sanitation and health regulation and procedures* Ensure the store and food service area is presentable and all products are in-stock* Assist the General Manager in implementing merchandising and marketing programs to ensure the foodservice area maximizes sales and profits* Handle cash and fuel transactions* Promote the company's Speedy Rewards loyalty program* Have the ability to multi-task, as well as repeated bending, standing, reaching motions, and lift up to 50 pounds.* Helped oversee the daily operations of the store, managing staff and inventory.* Tracked store inventories and replenished products according to demand.* Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.* Resolved customer complaints and handled refunds and returns to promote satisfaction.* Organized company merchandise and displays to increase brand awareness and product sales. Show less
-
-
-
7-Eleven
-
United States
-
Retail
-
700 & Above Employee
-
Assistant Store Manager
-
Dec 2018 - Feb 2021
* Providing outstanding customer service and ensuring guest satisfaction.* Managing my shift and supervising employees scheduled with me.* Merchandising and stocking shelves to the franchisee's liking.* Creating and adjusting planograms for the store to the company's goals.* Check-in, secure, and display lottery books at the sales counter.* Training and leading new store employees on store operations and shift assignments.* Handling cash and safe deposits.* Assisting the franchisee with store paperwork including but not limited to: cash summary, purchase summary, verifying deliveries.* Forecast and order store supplies, merchandise, sandwiches and donuts. Show less
-
-
Sales Associate
-
Jan 2015 - Dec 2018
* Provided outstanding customer service and ensured guest satisfaction* Drove sales through customer interaction and plus selling goods and services* Check-in in supply deliveries and stocking them on the shelves* Kept a safe and clean store environment (outside and inside)* Cooked snack food and pushed sales to customers* Operated the lottery machine* Responsible for handling cash at the register and keeping the till balanced* Sometimes I work alone, sometimes with a co-worker.* Labeled, tagged and sorted merchandise to improve store organization.* Greeted customers and answered questions, assisting with needs and finding items.* Operated POS system and cash register for processing customer transactions and tracking payments.* Completed daily opening and closing procedures.* Performed general store maintenance for clean store appearance.* Processed cash and credit payments with accurate cash-handling.* Answered customer inquiries regarding available products and services. Show less
-
-
Education
-
2015 - 2024
Broward College
Associate of Science - AS, Business Administration and Management, General
Community
