Michael Shields
Member Service Consultant at Arizona Federal Credit Union- Claim this Profile
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Topline Score
Bio
Experience
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Arizona Federal Credit Union
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United States
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Banking
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1 - 100 Employee
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Member Service Consultant
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May 2014 - Jan 2015
Greet members, process financial transactions, reconcile account discrepancies, manage and secure cash negotiable documents, provide world class service while protecting and monitoring branch assets, manage cash drawer, maintaining state and federal regulatory compliance standards, identify and fulfill needs of members. Greet members, process financial transactions, reconcile account discrepancies, manage and secure cash negotiable documents, provide world class service while protecting and monitoring branch assets, manage cash drawer, maintaining state and federal regulatory compliance standards, identify and fulfill needs of members.
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Consultative Sales Represenative
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Jun 2010 - Mar 2013
Improving sales and promoting new products and services by following the standard and maintaining the reputation of the company. Assist and guide customers with all the required knowledge of the services and goods. Prepare bills and make repairs if required. Analyze the client's requirement after conversation with them and recommend products, plans or services that will match their needs. Facilitate sales of all products and services according to the client's needs. Ensure premium level of client satisfaction in one phone call. Support and assist with training and development of newly hired team members as needed. Show less
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Lowe's Companies, Inc.
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United States
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Retail
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700 & Above Employee
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RTM Clerk
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Mar 2007 - Aug 2008
Responsible for communicating with vendors and manufacturers on merchandise returns including processing vendor returns, following up on any outstanding return issues, and ensuring vendors are held accountable for product failures. Also responsible for generating reports on product conditions, ordering parts as needed for assembly or repair, checking refunded products for issues, and returns items to sales floors. Assisting with overall receiving operations as needed. Responsible for communicating with vendors and manufacturers on merchandise returns including processing vendor returns, following up on any outstanding return issues, and ensuring vendors are held accountable for product failures. Also responsible for generating reports on product conditions, ordering parts as needed for assembly or repair, checking refunded products for issues, and returns items to sales floors. Assisting with overall receiving operations as needed.
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Education
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Lamar Community College