Experience

Barnes & Noble Booksellers, Inc.

• United States
• Retail
• 1 - 100 Employee

• • Nov 2022 - Present

  I lead my team in delivering an exceptional bookstore to my customers and support other Store Managers in doing the same.

• • Mar 2004 - Nov 2022

  I deliver world-class customer service by effectively leading my team. I model behaviors and I am a coach and a cheerleader. I motivate my team by including them in the process. I explain and communicate company strategies and initiatives and ask for their thoughts and ideas. I recognize and praise positive behaviors and results while holding under performers accountable. I select, hire, assess and develop managers to create and sustain a talent bench. I am an ambassador for change as the industry evolves and we become an omni-channel retailer. Show less