Senior Cloud Engineer

• Sep 2018 - Present

AWS Technical Consultant

• Feb 2018 - Sep 2018

AWS Solutions Architect- Voice Foundry VOICEFOUNDRY - HOW WE ARE DIFFERENT VoiceFoudry work with a variety of cloud based ‘as a service’ technologies because we believe customers should pay only for what they consume. VOICEFOUNDRY - WHAT WE DO VoiceFoundry specialise in the delivery of cloud-based contact centre solutions. Our expertise is focused on contact centre, AI & natural language automation, integration, user experience design, analytics and workforce optimisation. This is complemented with a full suite of deployment, consulting and managed services. Show less

Founder

• Apr 2017 - Feb 2018

I am currently working on the following Projects. 1. Developing Online Cloud Training Site (Cloud Certification Training) 2. Developing Live Cloud Training Company (The Cloud Training Institute) 3. Web Design and development for Warrior Windows and Tudelu. 4. Upgrading Drupal 6 to Drupal 8 and transitioning infrastructure to AWS. I am currently working on the following Projects. 1. Developing Online Cloud Training Site (Cloud Certification Training) 2. Developing Live Cloud Training Company (The Cloud Training Institute) 3. Web Design and development for Warrior Windows and Tudelu. 4. Upgrading Drupal 6 to Drupal 8 and transitioning infrastructure to AWS.

Level 3 Systems Engineer and Cloud Specialist

• May 2016 - Apr 2017

Roles and Responsibilities --------------------------------------- - Cloud Specialist of AWS, Azure and OpenStack - Systems Engineer working with Windows servers and clients, Macintosh servers and clients,Linux servers. - Deployment of applications and services into AWS using a variety of automation tools - Provide detailed support for Linux server operating systems (Red Hat, CentOS and Ubuntu) - Provide detailed support for Windows server operating systems (Windows 2008 and above) - Implementation of backup software and hardware configurations - Implementation of the following supporting technologies: AD, OD, DNS, DCHP. - Third-level support escalation for problems and incidents for cloud-hosted applications and services. - Troubleshooting, performance tuning and cost optimisation of cloud-hosted applications and services in AWS. - Implementation of AWS automation, auto-scaling, elastic load balancing, EC2 scheduling and other practices which reduce cost and improve availability of cloud-hosted applications and services. - Maintaining the Creative Folks monitoring systems (N-Central) - Implementation of other monitoring tools and remote support tools as required - Cross training with the other engineers. - Preparation and maintenance of IT Documentation for all clients. - Investigating methods and procedures to increase productivity and usability (Continuous Improvement). - Understanding and working with Javascript, HTML and PHP, to assist with customisation of existing - Digital Asset Management (DAM) and integration solutions. Show less

AWS, Windows, Solaris/Linux (RedHat, CentOS, SuSE) Administrator

• Jul 2013 - May 2016

Working for Object Automation subcontracting to TomTom Australia Roles and Responsibilities ------------------------------------ - Transitioning of large scale Infrastructure from Data Centre to AWS. - Ongoing maintenance of the AWS infrastructure. - Ongoing System Administration and Solutions architecture of Solaris-10, various flavours of - Linux (RHEL5, CentOS-5, CentOS-6, SuSE SLES-10), Netbackup, Windows servers, Apache Web Servers and Storage area Networks. - Installation and Solutions Architecture of server hardware. - Installation and customisation of operating-system software. - Regular troubleshooting and system maintenance of these systems. Show less

AWS Content Producer

• Jan 2016 - Apr 2016

AWS Content Produced as follows ---------------------------------------------- - AWS Certified Developer Associate - Questions about subnet reservations (like how many addresses AWS reserves per subnet, for example) - Advanced AWS Security - Using the EC2 Container Service - AWS Certified Solutions Architect Practice Exam Questions (Associate level) - AWS Sysops Associate - AWS OpsWorks - AWS Certified Solutions Architect - Professional Level course - AWS CodeDeploy - AWS CodeCommit - AWS CodePipeline - AutoScaling Instance Termination - Certified Developer Associate - Nested CloudFormation templates, CloudFormation deployments - Amazon EC2 (Developer Associate) - Amazon Web Services Fundamentals (Developer Associate) - Elastic Beanstalk Exam Level Questions Show less

AWS, Google Cloud, Azure Content Creator

• Oct 2014 - Oct 2015

Content Produced ------------------------- - Blog Author - Completed a 200 question scenario based quiz on AWS Solutions Architect Certification. - Produced quizzes on almost every AWS service(30-40 services) for over 2000 quiz questions - Produced quiz questions for Microsoft Azure - Produced over 300 quiz questions on Google Cloud. - Google Cloud Storage - Google Cloud SQL - Google Datastore - Google App Engine - Produced an E-book "The exam guide to AWS Solutions Architect Certification." Show less

UNIX System Administrator - Web Developer

• Nov 2012 - Jun 2013

Worked on the following Projects -------------------------------------------- - UNIX System Administration (LINUX/Centos) - Transitioning clients to the Cloud via AWS. - Javascripting, HTML5, CSS - Migration of website between servers. - Drupal Administration - Wordpress Administration - Website Design - Joomla, Drupal, Wordpress - Joomla Administration Worked on the following Projects -------------------------------------------- - UNIX System Administration (LINUX/Centos) - Transitioning clients to the Cloud via AWS. - Javascripting, HTML5, CSS - Migration of website between servers. - Drupal Administration - Wordpress Administration - Website Design - Joomla, Drupal, Wordpress - Joomla Administration

AXE Operations and Maintenance Engineer

• Jun 2010 - Oct 2012

- Responsible for operating and maintaining Ericsson CS & IN core equipment, such as MSC-S, HLRs, MGWs, APG40's - Monthly Reporting of the Capacity requirements of the Network to Vodafone senior management. - SW upgrades for all AXE related systems - Network optimisation of core elements - Setting up and using STS and other related traffic logs on core elements. - UNIX and LINUX Shell Scripting to generate reports of the various network elements. MSC, BSC, EIR, HLR - Generation of Ericsson Business Object reports. Show less

Solaris System Administrator

• Jan 2000 - Dec 2009

- System Administration of the OSS Platform.(UNIX/Sybase/Netbackup) - Prime contact of all OSS Support issues in the Telstra Mobile Network. - Pilot study and testing of all OSS applications. - Liase with the vendor(Ericsson) to resolve all OSS support issues. - Documenting all processes and procedures for all -OSS platforms to assist in the nationalisation/Centralisation of Telstra's Operational requirements. - System Administration of the OSS Platform.(UNIX/Sybase/Netbackup) - Prime contact of all OSS Support issues in the Telstra Mobile Network. - Pilot study and testing of all OSS applications. - Liase with the vendor(Ericsson) to resolve all OSS support issues. - Documenting all processes and procedures for all -OSS platforms to assist in the nationalisation/Centralisation of Telstra's Operational requirements.

BSS Support Engineer

• Jan 1998 - Oct 2000

In this position I was responsible for Level 3 support of the local Dutch Mobile Network . This involved a high level of technical expertise in the resolution of hardware and software faults. I was also responsible for the customisation, testing and implementation of new products into the live network. I also monitored customer systems for quality of performance with various tools with customer satisfaction as the ultimate goal, keeping the right balance between Ericsson's and the customers' interest in support issues. Show less