Experience

RB American Group
• Restaurants
• 1 - 100 Employee
• Area Director

  • May 2022 - Present

Steak n Shake
• United States
• Restaurants
• Division President

  • Mar 2021 - Feb 2022


Salz DD Enterprises (Dunkin Donuts Franchise)

• District Manager

  • Jun 2012 - Jun 2020

  • Managing 36 Dunkin Donuts as part of the Salz Enterprise Network managing many high volume units averaging five to nine million each. • Implemented a new inventory management and ordering procedure, wrote up an employee handbook/code of conduct, training manual and cash management policy. • Working with store managers on keeping up GSS standards, following Department of Health protocols, key metrics, merchandising, training and development, and working with developing their teams • Working with other District Managers on achieving goals and proper coverage • Working with COO/Owner on how to grow sales, find new locations, renovations, and developing people • Currently thirty stores ranking in 90-100% guest service survey scores as well as five stores in 80% • Helped open sixteen grand openings, ten relocations, and five renovation projects with re grand openings Show less



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Supervisor

  • Nov 2010 - Jun 2012

  • Supervised Corporate Dining for Bank of America Executives. • Reserved Conference rooms for bank associates/executives for internal and client meetings. • In charge of catering orders and confirming them along with the reservation • Answering phone calls in a pleasant phone manner • Faxing, scanning important business documents on a regular basis including payroll and confidential documents • Greeting clients, associates, and executives and directing them to their conference location along with answering any questions or addressing any concerns • Getting conference rooms setup and clean according to the conference room setup per each reservation Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• General Manager/Interim District Manager

  • Dec 2009 - Nov 2010

  • Responsible for running the District of 13 stores when the District Manager was unavailable (for approximately 12-13 months during my 3-year tenure as GM). District Responsibilities included: Training of Managers on POS, Inventory Management, and Sales techniques. • Collaborated with district manager to achieve targeted store goals • Implemented corporate strategies to support business objectives • Led daily operations including but not limited to preparing deposits, directing staff according to customer flow and coffee protocols, creating an excellent customer environment, and daily preparation and serving of coffee and food products. • Read and interpreted profit and loss statement monthly and quarterly to evaluate business leading to increased productivity. • Provided partners with coaching, feedback, and development opportunities which resulted in an environment where partners are valued and sales increased. Show less



InkStop

• Retail
• 1 - 100 Employee

• Market Leader

  • Mar 2007 - Oct 2009

  • Responsible for 8 locations and 50-60 employees. • Performed daily operations of inventory, receiving, shipping and transferring throughout territory • Consistently met sales goals to ensure accuracy of while upholding excellent customer service levels throughout district • Prepared budget, payroll, scheduling, interviewing, and training employees for all stores in district • Launched 8 stores in the Saint Louis area by training new employees and managers on all aspects of the job; scoping out store locations, managing inventory, processing transfers, schedules for all stores. • Compiled profit and loss as well as quarterly reports, and employee evaluations throughout district • Performed daily, random, corporate requested cycle counts, quarterly inventories and reporting any product defects at store level or ringing errors in the POS system. Show less



Kriegers Sports Grill

• United States
• Restaurants

• Multi-Unit General Manager

  • Jul 2004 - Mar 2007

  Kriegers Pub and Grill, Saint Charles and Twin Oaks July 2004-March 2007 General Manager • Hiring both sets of management teams and training and development of each manager at both lovations • Managed multiple franchise locations and aligning management team of goals, objectives, and what we needed to focus on. • Held P&L accountability; manage sales analysis, forecasting, and reporting activities • Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction. • Handle weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of food, beverages, liquor, beer and small wares. • Took care of all customer service related issues that arose in an efficient manner. Show less