Experience

CAE

• Canada
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Training Development Specialist

  • Aug 2018 - Present

  Company Overview CAE is a global leader in training, simulation and modelling, for defence and civil aviation. The company employs approximately 8,000 people at more than 100 sites and training locations in approximately 30 countries. CAE offers integrated military and civil aviation, land, and naval training technology solutions and live training services in more than 50 locations worldwide and trains approximately 100,000 crew members yearly. Role Overview The Training Development Specialist provides learning development expertise and multimedia skills to assist in the upgrade and maintenance of RAAF C-130J aircraft and maintenance training systems. The TDS is responsible for updating and maintaining written materials and computer based training packages for both aircrew and maintenance training, as directed by the 37 Squadron Chief Instructor. Responsibilities - Review, assess, and recommend improvements to RAAF C-130J courseware and training materials. - Collaborate with instructional designers and subject matter experts to define eLearning content needs, establish project timelines, deliverables and reviews. - Bring learning content and materials to life through text, graphics, animation, and interactivity visuals and graphics that enhance the user experience. - Ensure learning packages in development are aligned with applicable learning outcomes from the RAAF C-130J courseware. - Configure, deploy and test eLearning content in a learning management system. - Make updates to existing eLearning content as requested



Shriro Australia Pty Ltd

• Australia
• Manufacturing
• 1 - 100 Employee

• AUS/NZ IT Training Specialist

  • Mar 2015 - Aug 2018

  Duties and Responsibilities: - Working with all levels of management throughout the organisation, devise, develop and implement and measure training strategies with the aim of helping the organisation reach its business goals. - Ensure Australian and New Zealand colleagues are fluent in business-critical software E.G. Microsoft Office, sales analysis tools, CRM systems, etc. - Identify opportunities for improved engagement between IT and its stakeholders and implement initiatives aimed at strengthening said engagement. - Carry out performance assessments to determine the skills gap between current and desirable learner skill levels. - Design training programs appropriate to the skills needed. - Develop an appropriate mix of formal and informal development activities, delivering training programs in formal (e.g. a classroom), informal (e.g. floor-walking) or online (e.g. e-learning and webinar) settings. - Design course materials and other documents such as handouts, manuals and exercises. - Evaluate the effectiveness of training programs and learning outcomes. - Regularly visit all Australian and New Zealand sites. - Create and implement employee training plans including the management of individual progression and measurement against KPIs



American Medical Systems, LLC

• Medical Equipment Manufacturing
• 300 - 400 Employee

• NSW/ACT Business Manager

  • Feb 2012 - Mar 2015

  Duties and Responsibilities: - Development and implementation of tailored training programs and materials for hospital staff and surgeons - Achieving territory sales goals through active promotion of the Male Pelvic Health portfolio to urological surgeons and nursing staff - Developing and maintaining relationships with key stakeholders and hospital accounts through ongoing training and support. - Attending theatre cases to ensure all devices are prepared and implanted correctly. - Project management of device trials/implementation into new accounts. - Acting as the product expert across the range of American Medical Systems devices.



Admedus

• Clinical Educator

  • Jun 2009 - Feb 2012

  Duties and Responsibilities: - Provide the highest quality education and training of Admedus devices to end users, patients and other stakeholders throughout the hospital environment. - Project manage the training and rollout of devices at single physician, departmental and hospital wide levels. - Assist the Business Manager in achieving territory sales goals through active promotion of the infusion portfolio throughout all areas of the hospital environment, including: operating theatres (anaesthetists, surgeons and nursing staff), heads of departments, various wards (such as recover, surgical, ICU, etc), procurement/stores, pharmacy and emergency. - Developing and maintaining relationships with key stakeholders and hospital accounts. - Project management of device trials/implementation into new accounts. This ranges in scope from single ward projects to global hospital implementations. - Providing the highest quality customer service and support to new and existing customers.



Pfizer

• Professional Medical Sales Representative

  • Jan 2005 - Jun 2009

  Duties and responsibilities: - Ethical promotion of Pfizer Pharmaceutical products in line with Medicines Australia guidelines- Education of practice nurses and GPs regarding each pharmaceutical and it’s administration- Sales and market share growth through effective communication of the key selling messages- Effective territory management including:* Monthly analysis of strengths and opportunities for improvement -Devising and implementing strategies and action plans* Assessing the success of these measures and making adjustments where required.* Management of limited patient resources, expense accounts and starter packs* Organisation and execution of evening and weekend educational meetings.- Mentoring of new sales team members

• Customer Service Representative / Team Leader

  • Mar 2002 - Jan 2005

  Duties and responsibilities:- Training and coordination of team of customer service representatives to ensure all daily activities are completed correctly and in a timely manner.- Undertaking all order maintenance activities- Maintaining ongoing relationships with key customers- Actively managing customers Stock on Hand levels- Undertaking credit activity, maintaining statistics on returns and analysing trends- Conducting regular trade activities, such as:* Sales analysis for various product lines* Analysis and monitoring of other trends* Gathering market intelligence information* Feeding this information back to sales, marketing and other business units- Understanding and working to all customer service lead times and performance measures- Obtaining customer feedback and then utilising the information gained through developing and implementing improvement strategies- Involvement in objective and goal setting exercises- General office/administration duties.