Experience

Event Temple
• Canada
• Technology, Information and Internet
• 1 - 100 Employee
• Customer Success

  • Aug 2022 - Present


Deckers Brands

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• International Customer Service Representative

  • Sep 2021 - Aug 2022

  Recognized as the "#1 Customer Service Rep” multiple times (out of 19 reps in division). Ranking was based on CSAT, company set KPI's and availability with a 97% quality score based on the score given by the company's quality control team. 17% above the given target. Effectively resolve complaints and responded to inquiries in a timely manner. Update and document accounts and databases to reflect service call outcomes, delivery dates, and details regarding client product… Show more Recognized as the "#1 Customer Service Rep” multiple times (out of 19 reps in division). Ranking was based on CSAT, company set KPI's and availability with a 97% quality score based on the score given by the company's quality control team. 17% above the given target. Effectively resolve complaints and responded to inquiries in a timely manner. Update and document accounts and databases to reflect service call outcomes, delivery dates, and details regarding client product information. Prepare purcahse orders and establish delivery schedules. Show less



Microsoft

• United States
• Software Development
• 200 - 300 Employee

• Sales Advocate

  • Dec 2020 - Aug 2021

  Inbound and Outbound Microsoft Dynamics 365 contract, SaaS Pre-sales Lead generation and SaaS Direct Sales. Ensuring customers are advised correctly on their software or service and create the lead or finalizing the sale. Using customized sales techniques to succesfully sell and upsell SaaS products to new and existing clients.



PayPal

• United States
• Software Development
• 700 & Above Employee

• Customer Care Representative

  • Jun 2020 - Dec 2020

  Responsible for the provision of exceptional customer service for customers through inbound telephone calls Responsible for competently and accurately processing incoming email communications. Responsible for the provision of exceptional customer service for customers through inbound Chat. Ensured superior customer experience by addressing customer concerns, demonstrated empathy and resolved problems efficiently. Provided details and explaining to the customers… Show more Responsible for the provision of exceptional customer service for customers through inbound telephone calls Responsible for competently and accurately processing incoming email communications. Responsible for the provision of exceptional customer service for customers through inbound Chat. Ensured superior customer experience by addressing customer concerns, demonstrated empathy and resolved problems efficiently. Provided details and explaining to the customers regarding their PayPal Accounts. Show less



Ziggo

• Brazil
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Success Executive

  • 2014 - 2019

  Netherlands Manage and maintain good relationships and ensure a high level of customer service with accounts in designated region. Provide technical support and ad-hoc training to B2B & B2C customers who use the company's product, replying to inbound queries. Analyze customer feedback, negotiate with customers to increase loyalty and retain B2B and B2C customers. Maintain excellent servcice standards, going above and beyond to ensure customer satisfaction and retention.