Solutions Engineer

• Jan 2022 - Present

3rd line technical support (Subject Matter Expert)

• Mar 2019 - Jan 2022

Technical Support Specialist

• Apr 2016 - Feb 2019

KnowHow Tech Support Manager

• Oct 2015 - Mar 2016

Manager for the tech support team at Elgiganten in Bromma. Manager for the tech support team at Elgiganten in Bromma.

KnowHow hardware technician

• Jun 2014 - Sep 2015

Solving hardware and software related issues on phones, tablets and computers. *Team management *Problem solving *Software and Hardware technical support *Acquiring and maintaining ongoing relationships with customers Solving hardware and software related issues on phones, tablets and computers. *Team management *Problem solving *Software and Hardware technical support *Acquiring and maintaining ongoing relationships with customers

Link Developer

• Nov 2012 - Jul 2013

Search Engine Optimization for Highlight media group websites. *SEO analysis of websites. *Build a substantial SEO and Brand value for the websites owned by Highlight Media Group. *Research and locate potential partners. *Contact, acquire and maintain partnerships with SEO value. *Continuously stay up to date with various SEO techniques and Google updates. Search Engine Optimization for Highlight media group websites. *SEO analysis of websites. *Build a substantial SEO and Brand value for the websites owned by Highlight Media Group. *Research and locate potential partners. *Contact, acquire and maintain partnerships with SEO value. *Continuously stay up to date with various SEO techniques and Google updates.

Specialist customer service rep

• Feb 2006 - Apr 2012

Over 6 years of customer service experience in the gaming industry. Worked on WoW, The Burning crusade, Wrath of the Lich King, Cataclysm and Starcraft 2. Provide support for English, Swedish, Danish (text) and Norwegian. *Translation *Judgment calls on customer cases *Coaching and Mentoring *Problem solving *Detection of fraudulent activity and processing the reimbursement of compromised accounts. Over 6 years of customer service experience in the gaming industry. Worked on WoW, The Burning crusade, Wrath of the Lich King, Cataclysm and Starcraft 2. Provide support for English, Swedish, Danish (text) and Norwegian. *Translation *Judgment calls on customer cases *Coaching and Mentoring *Problem solving *Detection of fraudulent activity and processing the reimbursement of compromised accounts.

Sergeant

• Jan 2003 - Jun 2004

Conscript platoon commander. 24/7 management experience over a platoon of 30 individuals during many different situations. *Decision making under extreme pressure *Resource allocation *Judgment calls in exceptional circumstances *Spotting and developing talent *Coordinate, prepare and lead platoon *Problem solving Conscript platoon commander. 24/7 management experience over a platoon of 30 individuals during many different situations. *Decision making under extreme pressure *Resource allocation *Judgment calls in exceptional circumstances *Spotting and developing talent *Coordinate, prepare and lead platoon *Problem solving

Sales person

• 2002 - 2003

*Customer Service and cash handling *Sales of toys *On hand to provide customers with assistance and advice on *Product knowledge and special promotions *Customer Service and cash handling *Sales of toys *On hand to provide customers with assistance and advice on *Product knowledge and special promotions