Experience

Brigham Young University–Hawaii

• United States
• Higher Education
• 700 & Above Employee

• CSR Tech Consultant Information Technology Operations

  • Mar 2022 - Present

  Responsibilities Provide campus users with technical support and maintenance of computers both hardware, and software, and first-level networking issues on campus. Performs hands-on fixes, including software/hardware installation and upgrade, implementing file backups, and configuring systems and applications. Writes detailed descriptions of user needs, program functions, and steps required to modify computer systems. Discusses with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements such as forms of data input, how data is to be summarized, and formats for reports Access and install appropriate upgrades, patches, drivers, etc, and correct system errors to maintain the system after and during implementation. Creates computer images and tests them to make sure there are no system errors before deployment. Assist in evaluating computer system capabilities, effectiveness, and limitations to determine if requested program application or program change is possible and needed within the system Documents technical problems/assignments of requests from campus users for knowledge base purposes and assist users in resolving their computer-related issues for their business operation purposes Ability to install, configure and place Windows and Apple-based platforms and associated hardware devices including but not limited to printers, copiers, and scanners. Perform inventory, and general and preventive maintenance of computers, and campus software to ensure license compliance and proper documentation. Assist in software installation, upgrade, and configurations. Identify and learn appropriate software and hardware used and supported by the organization and other departments to help support and train users. Assist with moving/transferring all computer or electronic-related equipment for the purpose of transferring to a different department, surplus or disposal. Show less



Woway Inc.

• Manila, National Capital Region, Philippines

• Data Entry Specialist

  • Mar 2019 - Apr 2020