Michael Scranton

Field Operations Support Data Manager at CPI Security
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Rock Hill, South Carolina, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Professional working proficiency
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • CSAA 5-Diamond Certified Central Station Operator
    Central Station Alarm Association (CSAA)
    Aug, 2009
    - Nov, 2024
  • Alarm Board License
    State of North Carolina
    Jun, 2014
    - Nov, 2024

Experience

  • CPI Security
    • United States
    • Consumer Services
    • 400 - 500 Employee
    • Field Operations Support Data Manager
      • Feb 2022 - Present

    • Sales Support Supervisor
      • Jul 2018 - Apr 2022

    • ACG Supervisor
      • Nov 2015 - Jul 2018

    • Central Station Supervisor
      • Mar 2014 - Nov 2015

      • Supervise, train, and assist representatives in the alarm monitoring center. • Supervise daily auditing of all new installations and system upgrades. • Monitoring of home automation device installations and central station remote access • Vacation requests and approvals, and weekly scheduling to ensure adequate staffing levels • Occurrence tracking and attendance counseling to ensure attendance guidelines are maintained

    • CFL Representative
      • Dec 2011 - Mar 2014

      • Customer retention, financial assistance on delinquent accounts • Phone and direct sales (including customer transfers, new owner takeovers and current customer upgrades) • Alarm system design & Contract negotiation for new customers

    • Technical Support
      • Apr 2010 - Dec 2011

      • Assist technicians with troubleshooting, repair, & programming of residential security systems. • Troubleshoot & diagnose various commercial systems including Fire & Security, Access Control, DVR & IP based camera systems, and builder AVL & Smart box systems. • Completion of downloads or customer instruction to remotely correct programming issues • Monitoring of multiple reports to confirm and correct various issues with cellular communicators. • Implementation & support of new… Show more • Assist technicians with troubleshooting, repair, & programming of residential security systems. • Troubleshoot & diagnose various commercial systems including Fire & Security, Access Control, DVR & IP based camera systems, and builder AVL & Smart box systems. • Completion of downloads or customer instruction to remotely correct programming issues • Monitoring of multiple reports to confirm and correct various issues with cellular communicators. • Implementation & support of new product roll outs including inTouch & Energy Management

    • Central Station Operator
      • Jun 2008 - May 2010

      Response to 1-way and Real Time voice alarms, residential system troubleshooting, inbound phone calls, general customer service.

Education

  • Rock Hill High School
    1994 - 1997

Community

You need to have a working account to view this content. Click here to join now