Director of Rooms

• Apr 2022 - Present

- Supervising and managing the complete Rooms Division of the Hotel (including, Front Office, Guest Relations, Concierge, Guest Experience, In-house Reservation, Housekeeping, Spa and Executive Lounge which opens 2023) - Part of the be-weekly Revenue Strategy Calls - Control of Budget, Forecast and ongoing costs within all Room departments - Working with systems like: Fairmas, all relevant Marriott Systems including Opera and relevant Revenue Systems - Control and verification of… Show more - Supervising and managing the complete Rooms Division of the Hotel (including, Front Office, Guest Relations, Concierge, Guest Experience, In-house Reservation, Housekeeping, Spa and Executive Lounge which opens 2023) - Part of the be-weekly Revenue Strategy Calls - Control of Budget, Forecast and ongoing costs within all Room departments - Working with systems like: Fairmas, all relevant Marriott Systems including Opera and relevant Revenue Systems - Control and verification of compliance with the high quality standards of Marriott and MHP - Ensure that mandatory trainings and individual trainings are adhered to - Covering the General Manager in his absence Project Coach - Luminous Ambassador - Marriott Bonvoy Connector - Opera PMS Champion The JW Marriott Frankfurt has only been open since April 2022. I was allowed to accompany the hotel during the rebranding and reopening and was able to expand my skill set enormously. Show less - Supervising and managing the complete Rooms Division of the Hotel (including, Front Office, Guest Relations, Concierge, Guest Experience, In-house Reservation, Housekeeping, Spa and Executive Lounge which opens 2023) - Part of the be-weekly Revenue Strategy Calls - Control of Budget, Forecast and ongoing costs within all Room departments - Working with systems like: Fairmas, all relevant Marriott Systems including Opera and relevant Revenue Systems - Control and verification of… Show more - Supervising and managing the complete Rooms Division of the Hotel (including, Front Office, Guest Relations, Concierge, Guest Experience, In-house Reservation, Housekeeping, Spa and Executive Lounge which opens 2023) - Part of the be-weekly Revenue Strategy Calls - Control of Budget, Forecast and ongoing costs within all Room departments - Working with systems like: Fairmas, all relevant Marriott Systems including Opera and relevant Revenue Systems - Control and verification of compliance with the high quality standards of Marriott and MHP - Ensure that mandatory trainings and individual trainings are adhered to - Covering the General Manager in his absence Project Coach - Luminous Ambassador - Marriott Bonvoy Connector - Opera PMS Champion The JW Marriott Frankfurt has only been open since April 2022. I was allowed to accompany the hotel during the rebranding and reopening and was able to expand my skill set enormously. Show less

Member

• May 2022 - Present

We are an international friendly association and have set ourselves the goal of further promoting the exchange of experience and the network of executives in the "Rooms Division" department. We are an international friendly association and have set ourselves the goal of further promoting the exchange of experience and the network of executives in the "Rooms Division" department.

Junior Business Council (Central Germany)

• May 2022 - Present

Member of the Junior Business Council Central Germany by Marriott International. The Business Council was created in April 2022 and we as young and engaged Members made it to our goal to bring Marriott and the spirit of the JBC to Central Germany.

EMEA Guest Experience Advisory Board Member

• Jan 2022 - Nov 2022

The EMEA Guest Experience Advisory Board is an association of employees within Marriott who have achieved great results with their teams in the previous year. The focus was on further developing those ideas that have brought success and creating best practice examples.

Junior Business Council (North Germany)

• Mar 2021 - Mar 2022

Member of the Junior Business Council for North Germany by Marriott International. The JBC has highly engaged associates from properties across north/east Germany and creates opportunities to develop your career through mentorship, training and networking. We had great success with the implementation of the now well-known hotel podcast 'Hotelgeflüster', which I moderated until my resignation.

Front Office Manager

• Nov 2020 - Mar 2022

- Supervising and managing of all Front Office operations - Leading the Reservation and Spa department - Staff management of all relevant Marriott Systems (GXP, guestVoice, Q Power, LandIt and much more) - Control of ongoing costs within the department - Assisting / covering the Director of Rooms and Hotel Manager Project Coach: - Luminous Ambassador - Cleanliness Champion - Marriott Bonvoy Connector - Opera PMS Champion - ERS Front Office Coach

Assistant Front Office Manager

• Oct 2019 - Oct 2020

- Managing and planning of the duty and vacation roster - ensuring compliance with all Marriott standards on the Front Office - cross-departmental work with Housekeeping Due to the departure of the previous Front Office Manager, I acted as interim Front Office Manager from March 2020 on.

Duty Manager - Front Office

• May 2019 - Sep 2019

The aim of the recruitment to this position was to build up the concierge team and the guest relations in order to be able to provide the best service in the long term. - Leading, coordinating, and motivating the Front Office Shiftleader, Guest Relation and Concierge Team - Incorporated in the Manager on Duty Circle

Concierge

• Jul 2018 - Apr 2019

- expanding of the established network of relevant contacts Leading - coordinating, and motivating the Porter Team - Assisting the Front Office Shiftleader and Head Concierge During my time as Concierge I also participated at the Young Potential Award by the Deutsche Hospitality, which I won together with my team.

Junior Concierge

• Jul 2017 - Jun 2018

- creating guest experience and greeting special VIP guests - assists guests by performing various tasks (restaurant reservations, booking transportation, and so on) - Handling of complaints

Gefreiter

• Aug 2016 - Jan 2017