Sr. IT Systems Administrator

• Nov 2022 - Present

IT System Administrator

• May 2016 - Nov 2022

Device/desktop management, implemented inventory management solution. Implement and maintain a mixture of Windows and Ubuntu/Debian servers. Set up sync and transition to utilize AAD and Exchange Online, worked with rest of IT team to facilitate migrating all mailboxes to Exchange Online. Implemented Zabbix for monitoring server health and Graylog for monitoring network activity. Set up and managed Jira for work tracking and Opsgenie integration via Madrid service for on call management. Established and deployed Jamf Now for managing Apple fleet of 250+ devices. SME for system administration of Cerner Homecare and Netsmart MyUnity EMR/EHR implementations. Built SQL reports and utilized Crystal Reports/Excel for compliance and KPI reports across organization. Managing operational budget proposal as well as coordinating capital project spending. Work as main point of contact for IT department project reviews and proposals when reviewing new solutions for the organization. Show less

Help Desk Support Technician

• Feb 2016 - May 2016

Managed help desk, imaging, onboarding, generating physical archives, audited for active/inactive accounts. Supported and maintained user equipment between remote offices and primary. Managed help desk, imaging, onboarding, generating physical archives, audited for active/inactive accounts. Supported and maintained user equipment between remote offices and primary.

Applecare Advisor

• Dec 2015 - Feb 2016

Learned and worked to support Apple iOS devices. Provided customer service, troubleshooting, and technical support to Apple customers by phone, chat, or email. Learned and worked to support Apple iOS devices. Provided customer service, troubleshooting, and technical support to Apple customers by phone, chat, or email.

IT Intern

• Mar 2015 - Nov 2015

Provide technical support and assistance for user issues related to computer systems, software, and company deployed hardware, documentation and quick reference guides, guiding users using Microsoft Office products, create/monitor internal support tickets, clean up and maintain computer hardware, help resolve network connectivity issues, install computer peripherals, follow up to confirm issue resolution, switch out backup tapes, contact contracted company about printer issues/ordering supplies, provide general support to full-time IT staff. Show less