Michael Sanders

ServiceNow Developer at Onshore Outsourcing
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Contact Information
us****@****om
(386) 825-5501
Languages
  • English -
Skills

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Credentials

  • ServiceNow Certified Application Developer
    ServiceNow
    Mar, 2022
    - Nov, 2024
  • Programming Foundations: Fundamentals
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • Learning Data Analytics
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • ServiceNow Certified System Administrator
    ServiceNow
    Jun, 2020
    - Nov, 2024
  • IT Information Library Foundations Certification (ITIL)
    PeopleCert
    May, 2019
    - Nov, 2024
  • Business Dashboard Fundamentals
    Pluralsight
  • Introduction to Data Warehousing and Business Intelligence
    Pluralsight
  • Introduction to SQL
    Pluralsight

Experience

  • Onshore Outsourcing
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • ServiceNow Developer
      • Mar 2022 - Present

    • Business Intelligence Analyst
      • Aug 2020 - Mar 2022

    • Help DeskTeam Lead
      • Oct 2012 - Aug 2020

      Provide assistance and coaching to agents. Handle incoming escalation calls. Compile and present reports on metrics, data analysis and ticket trends. Assist in initial and on-going agent training. Answer incoming end user calls and emails as needed. Monitor call queues for long calls, breaks and lunches.

  • AT&T
    • United States
    • Telecommunications
    • 700 & Above Employee
    • U-Verse Tier 2 Help Desk
      • Jul 2011 - May 2012

      Answer incoming calls, assist customers with initial setup and technical support issues for IP phones, set-top boxes, internet connection and local area connection. Direct calls to correct departments and work with other departments to resolve customer issues. Answer incoming calls, assist customers with initial setup and technical support issues for IP phones, set-top boxes, internet connection and local area connection. Direct calls to correct departments and work with other departments to resolve customer issues.

  • Pace America, INC
    • United States
    • Computers and Electronics Manufacturing
    • 1 - 100 Employee
    • Southeast Techinical Support Representative
      • Sep 2008 - Jul 2011

      Answer incoming calls, assist customers with initial setup and technical support issues with their DSL connection, setup appointments, direct calls to correct departments and work with other departments to resolve customer issues. Answer incoming calls, assist customers with initial setup and technical support issues with their DSL connection, setup appointments, direct calls to correct departments and work with other departments to resolve customer issues.

  • Army National Guard
    • United States
    • Armed Forces
    • 700 & Above Employee
    • Food Service Specialist
      • Aug 2006 - Aug 2008

      Prepare food, setup and teardown of equipment, establish meal plans and menus. Prepare food, setup and teardown of equipment, establish meal plans and menus.

  • Walmart
    • United States
    • Retail
    • 700 & Above Employee
    • Deli Clerk
      • Aug 2007 - Nov 2007

      Food Preparation, setup and tear down of equipment, attending to customers Food Preparation, setup and tear down of equipment, attending to customers

Education

  • Missouri Western State University
    Did Not Attain, English - Journalism
    2003 - 2005
  • Macon County R-IV
    High School
    1999 - 2003

Community

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