Experience

CRH Americas

• United States
• Building Materials
• 300 - 400 Employee

• Information Technology Project Coordinator

  • Oct 2020 - Present

  Working with Vendor (Dell) IT staff and CRH local tech support doing hardware refresh (PCaaS). Leveraging project management software and critical organizational skills to drive project, all while providing a pleasant experience for the end user. Helping to develop strategies to enhance the continued 2021-22 project cycle. Working with continual and evolving deadlines. Creating symbiosis with IT staff from 2 global organizations. Working with Vendor (Dell) IT staff and CRH local tech support doing hardware refresh (PCaaS). Leveraging project management software and critical organizational skills to drive project, all while providing a pleasant experience for the end user. Helping to develop strategies to enhance the continued 2021-22 project cycle. Working with continual and evolving deadlines. Creating symbiosis with IT staff from 2 global organizations.



Bonneville Collections

• United States
• Financial Services
• 1 - 100 Employee

• Legal Liaison /Client Services

  • Jan 2017 - May 2020

  Help clients to acquire contracts and legal documents to prepare for legal action Provided administrative support and research for civil litigation and civil proceedings Review documents for accuracy and legal requirements Recognized by management for providing improved operations process of document acquisition. Handled all delegated tasks, including creating electronic forms for sales staff and improving automated tasks with collections software Improved customer satisfaction by finding creative solutions to problems Collaborated with others to develop electronic signature letters, simplify client communications and expedite document procurement Earned reputation for putting in additional hours every week Provided excellent service and attention to customers when face-to-face or through phone conversations Show less



Knight Adjustment Bureau

• IT Manager/Collection Manager

  • Jun 2005 - Dec 2015

• Operations Manager

  • Jun 2012 - Oct 2015

  Coordinate, manage and monitor the operational functions of departments within the organization.Recruit and hire new employees for collection and support department.Developed informational, analytical and recommendation reports using Excel, Crystal Reports, and JBase software.Utilize financial data, analytics and management strategy. This was key in the 67% increase in average monthly.Developed analytical, statistical and benchmark reports using Excel and JBase Multi Value database.Renegotiated contracted services with both new and existing vendors. Result was increased value and reduction in fixed operating costs.Maximize collection productivity through on going training, thoughtful feedback, strategy and incentives.Developed departmental policies and procedures to align with industry compliance standards.Helped develop dispute /complaint database to assure FDCPA and FCRA regulations were being met.Helped develop company's CFPB compliance and audit board.Regular coaching and development of departmental supervisors and trainers. Show less