Experience

Basis Technologies

• United States
• Advertising Services
• 700 & Above Employee

• Vice President, Customer Success

  • Sep 2022 - Present

  Toronto, Ontario, Canada

• Director, Customer Success

  • Mar 2021 - Sep 2022

  Toronto, Ontario, Canada

• Manager, Customer Success

  • Sep 2019 - Mar 2021

  Toronto, Canada Area

• Customer Success Manager

  • Apr 2018 - Aug 2019

  Toronto, Canada Area • Partner with clients to identify and meet their business objectives, ensuring success as they adopt a new platform • Educate partners on new features, products, technologies and best practices • Offer insight into campaign set-up/optimization, utilizing advanced programmatic advertising strategies and expertise • Conduct QBRs, identifying successes and opportunities to drive customer growth/KPIs, and company revenue

• Customer Success Specialist

  • Jun 2017 - Mar 2018

  Toronto, Canada Area • Work with advertisers and media buyers to define advanced strategies for success • Client training and education; work towards making our clients self-sufficient users of our platform • Troubleshoot technical issues with software and digital ad campaigns • Assist in internal training and quality assurance among various departments in the company • Contribute content to our support centre, providing useful materials to assist our customers with our platform



The Feldman Agency

• Canada
• Entertainment Providers
• 1 - 100 Employee

• Entertainment Booking Administrator

  • Jul 2015 - Jun 2017

  Vancouver, BC • Act as main point of contact on behalf of high profile musicians, liaising between artist teams and various clients such as promoters, corporate event planners, festivals, etc. • Track contract status, payment schedules, and sales data of numerous events, requiring extreme attention to detail and organization • Attend conferences, connecting with event planners to develop new streams of business • Work with new customers, providing assistance and education as required to meet all… Show more • Act as main point of contact on behalf of high profile musicians, liaising between artist teams and various clients such as promoters, corporate event planners, festivals, etc. • Track contract status, payment schedules, and sales data of numerous events, requiring extreme attention to detail and organization • Attend conferences, connecting with event planners to develop new streams of business • Work with new customers, providing assistance and education as required to meet all customer and artist needs • Provide marketing guidelines, leading the approval process for all materials • Analyze ticket sales data, comparing against trends/expectations and suggesting increased marketing allocations as necessary • Event production – coordinate all required services for events and be on site as artist liaison • Manage the nuances of several relationships, ensuring customer and client satisfaction Show less



Ryders Eyewear

• Canada
• Consumer Goods
• 1 - 100 Employee

• Marketing & Communications Coordinator

  • Nov 2013 - Jul 2015

  North Vancouver, BC • Managed companyʼs online presence, leading to notable increases in social media followings and engagement • Played a key role in specifying target market and developed long term marketing strategy to increase sales, both online and at retail • Delivered product presentations to new accounts, ensuring in depth product knowledge • Worked alongside Marketing Director to allocate and manage marketing budget • Planned and executed online and print advertising campaigns • Negotiated… Show more • Managed companyʼs online presence, leading to notable increases in social media followings and engagement • Played a key role in specifying target market and developed long term marketing strategy to increase sales, both online and at retail • Delivered product presentations to new accounts, ensuring in depth product knowledge • Worked alongside Marketing Director to allocate and manage marketing budget • Planned and executed online and print advertising campaigns • Negotiated all sponsorship/endorsement contracts and ensured terms were met • Coordinated all logistics for trade show and event attendance Show less



Wilfrid Laurier University

• Canada
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Sep 2012 - Sep 2013

  Waterloo, Ontario • Assisted a professor who is conducting an in depth study on the topic of popular music in Canada • Roles included finding relevant news articles, developing an extensive artist database, conducting interviews, and researching academic archives for related material • The position required self-motivation, independent work, time-management, and extensive organizational skills

• Teaching Assistant

  • Sep 2012 - Apr 2013

  Waterloo, Ontario • Responsible for two tutorials involving 50 students • Taught 'Media History', focusing on the social impacts of new media technologies • The ability to simplify and explain complex material was essential to this role • Dedicated myself to helping students succeed, using my experience and knowledge to guide them through their first year university experiences



Reduce the Juice

• Community Marketing Lead

  • May 2012 - Aug 2012

  Waterloo, Ontario • Created/maintained project schedule, ensuring all initiatives were on time and within budget • Contributed to development of project materials such as press releases, hand outs, questionnaires • Managed all social media content, utilizing networks to promote community events • Led a team of high-school students, ensuring motivation and the achievement of project goals • Responsible for day-to-day operations, including scheduling, coordination of promotional activities •… Show more • Created/maintained project schedule, ensuring all initiatives were on time and within budget • Contributed to development of project materials such as press releases, hand outs, questionnaires • Managed all social media content, utilizing networks to promote community events • Led a team of high-school students, ensuring motivation and the achievement of project goals • Responsible for day-to-day operations, including scheduling, coordination of promotional activities • Position required extensive research to gain knowledge surrounding climate change and waste management, in addition to gaining familiarity with programs of similar scope Show less



TA2 Sound + Music

• Canada
• Musicians
• 1 - 100 Employee

• Intern

  • Jun 2011 - Sep 2011

  Toronto, Canada Area • Actively engaged with audio engineering techniques in a professional setting • Interacted with representatives of numerous high-profile clients • Assisted in several recording sessions involving said clients • Duties included, but were not limited to, setting up/breaking down studio arrangements, communicating with clients, data archiving, and on site recording • Participated in an independent project utilizing the studio’s facilities with assistance from highly respected… Show more • Actively engaged with audio engineering techniques in a professional setting • Interacted with representatives of numerous high-profile clients • Assisted in several recording sessions involving said clients • Duties included, but were not limited to, setting up/breaking down studio arrangements, communicating with clients, data archiving, and on site recording • Participated in an independent project utilizing the studio’s facilities with assistance from highly respected professionals in the field Show less