IT Consultant

• Jun 2020 - Present

Consultant

• May 2015 - Present

Providing technology and business consulting to small/medium businesses and home users: deploying and integrating Apple-based solutions into the day-to-day workflow, technology troubleshooting and support; training and development for new hires and existing staff. Providing technology and business consulting to small/medium businesses and home users: deploying and integrating Apple-based solutions into the day-to-day workflow, technology troubleshooting and support; training and development for new hires and existing staff.

Assistant General Manager

• Jul 2011 - May 2015

Senior Member of the Store Leadership team, responsible for $10+ million in sales volume and a team four direct reports and 50 associates. In charge of talent acquisition and retention, scheduling, training, sales performance, budget management, and customer service quality. Organized large-scale hiring events to attract new talent and select candidates through behavior-based interview situations based on the Lominger competencies. Utilized workforce management software to take advantage of available payroll and optimize staffing level during peak times. Increased automation percentage & efficiency of the scheduling process from less than 20% to 90%.

Manager

• Nov 2007 - Jul 2011

Responsible for hiring, staffing, scheduling and people development at the market’s highest volume location with multiple internal business units. Utilized Kronos Workforce Central software to manage up to 5,000 hrs of payroll / week. Implemented new hiring and training practices (hiring fairs, cross-store training programs) to increase peak season staffing by a headcount of 200 over 3 weeks. Developed & implemented a peer-to-peer training program in the Orlando / Jacksonville market. Supported associates in developing career development plans based on the Lominger competency system.

New Store Opening Trainer

• 2008 - 2009

Facilitated and organized training for new stores, including the first stores to open in Switzerland and Germany. Training involved an introduction to Apple’s corporate history & values, and comprehensive instructions in applying Apple’s customer service model. Trained facilitators in international locations and closely worked with the corporate training department to ensure consistency and quality of training materials.