Experience

Capella BPO
• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee
• Director of IT

  • Jul 2023 - Present


247 Back Office Professionals

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Director of IT

  • Jan 2023 - Oct 2023

• IT Manager

  • Jul 2020 - Apr 2023

  Work Responsibilities• Oversees the company's different sites locations in terms of technology needs. (Clark, Angeles, Laoag, Cambodia)• Coaching, guiding and directing IT Staffs in a day to day operations.• Formulating and enforcing system and IT policies and procedures of the company.• Verifies application results by conducting system audits of technologies implemented.• Managing and Maintaining Servers such as Vicidial (CLI and GUI), Windows Server• Managing and Maintaining network devices such us PFSense and ClearOS.• Managing and Maintaining desktop PC (Windows 7, 10 and Linux (Leap) OpenSuse distros).• Creating and implementing network infrastructure, network diagram and creating a network project plan.• Overseeing the company’s network and internet connections for continuous operation.• Database Backup and Recovery.• Managing and maintaining company's internal email and chat server (RoundCube Mail Server and Spark or Ignite server).• Determining user needs in terms of IT and recommends solutions.• Documents IT procedures and manuals for the company.• Managing, resolving and answering IT issues through osTicket/Freshdesk ticketing system.• Sourcing and contacting 3rd party IT hardware and software vendors for companies IT requirements and needs. Show less



Sargas, Inc.

• Philippines
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• IT Support Manager

  • Jul 2016 - Jul 2020

  Work Responsibilities • Oversees the company's different sites locations in terms of technology needs. (Clark, Angeles, Laoag, Cambodia) • Coaching, guiding and directing IT Staffs in a day to day operations. • Formulating and enforcing system and IT policies and procedures of the company. • Verifies application results by conducting system audits of technologies implemented. • Managing and Maintaining Servers such as Vicidial (CLI and GUI), Windows Server • Managing and Maintaining network devices such us PFSense and ClearOS. • Managing and Maintaining desktop PC (Windows 7, 10 and Linux (Leap) OpenSuse distros). • Creating and implementing network infrastructure, network diagram and creating a network project plan. • Overseeing the company’s network and internet connections for continuous operation. • Database Backup and Recovery. • Managing and maintaining company's internal email and chat server (RoundCube Mail Server and Spark or Ignite server). • Determining user needs in terms of IT and recommends solutions. • Documents IT procedures and manuals for the company. • Managing, resolving and answering IT issues through osTicket/Freshdesk ticketing system. • Sourcing and contacting 3rd party IT hardware and software vendors for companies IT requirements and needs. Show less



Enigma Technologies Inc

• United States
• Software Development
• 1 - 100 Employee

• IT Manager

  • Feb 2016 - Jul 2016

  Work Responsibilities - Manage new and existing IT projects in terms of planning and timeline - Supervise and Delegate task to the whole company's IT staff - Develop and implement software for client and internal use (Visual Basic 6, Visual Studio.Net 2015) - Suggest and execute hardware, software and network solutions - Oversees and manage the company's firewall and telephone system (Fortinet and Shoretel) - Managing and securing database ( MS SQL Server 2014 and MySQL ) - Creating and implementing company's process based on systems used. - Manage and Support ERP systems (Epicor) - Develop and maintain POS System for clients and inhouse ( ExpressRetail and ARALCO) - Supporting issues on Quickbooks for accounting department. Show less



Enigma Technologies Inc.

• United States
• Software Development
• 1 - 100 Employee

• Senior Programmer

  • Nov 2011 - Jan 2016

  ● Designing, Debugging and Developing Software using Visual Basic 6 and Visual Studio.Net, MS SQL Server, Crystal Reports ● Gathers system requirements from internal end users and BSS Clients ● Supervise, Assign and distribute programming jobs to programmers ● Handling employees concerns on systems errors and systems connections ● Maintenance of company computer servers ( Windows Server 2000, 2003, 2012 ) ● Implementing Backups on branch servers ● Computer Networking ● Maintaining and assisting end users in using Aralco POS and Inventory System ● Maintaining and assisting end users in using Quickbooks premier 2015 Show less



7-Eleven

• Egypt
• Commercial and Industrial Equipment Rental
• 1 - 100 Employee

• Store Manager

  • Sep 2009 - Sep 2011

  ● Interviewing and training of new employees ● Making store operations sales strategy ● Generating and studying sales analysis ● Handling and Cost Cutting of Store Operations Expenses ● Managing the day to day Operation of the store ● Interviewing and training of new employees ● Making store operations sales strategy ● Generating and studying sales analysis ● Handling and Cost Cutting of Store Operations Expenses ● Managing the day to day Operation of the store



Wallem Innovative Solutions

• Philippines
• Software Development
• 1 - 100 Employee

• Technical Support OJT

  • 2009 - 2009

  ● Operating Systems Troubleshooting ● Network Connection Troubleshooting ● Hardware Installations and Troubleshooting ● Basic command line routing ● Handling/Answering problems on the Call Tracking Service of the Company ● DHCP Administration ● Virtualization (Configuration of Virtual Servers) ● Operating Systems Troubleshooting ● Network Connection Troubleshooting ● Hardware Installations and Troubleshooting ● Basic command line routing ● Handling/Answering problems on the Call Tracking Service of the Company ● DHCP Administration ● Virtualization (Configuration of Virtual Servers)