Experience

Pickwick Group Pty Ltd

• Australia
• Facilities Services
• 1 - 100 Employee

• General Manager Qld & NT

  • Sep 2020 - Present

  Provide leadership and take ownership and responsibility for all commercial, operational and administrative functions of both Queensland and NT business divisions ensuring its profitability and growth now and into the future.

• Operations Manager

  • May 2019 - Sep 2020

  - Manage and provide leadership to the Operational team members to ensure customer and contractual requirements are being met and that company financial and operational outcomes are being achieved using accepted company standards and methods.- Working with other team members to develop detailed responses for complex service offerings.- Ensure budgetary requirements are being achieved via the implementation of operating processes and practices.- Support CSM’s by providing leadership and troubleshooting advice.- Ensure the successful transition of new contracts and provide analysis and operational solution to relevant operational staff in order to maximise the ability to handle their required workload and facilitate an accurate contract transition.- Provide on-site assistance for the operational team in the assessment and compilation of operational performance.- Maintain close professional relationships with client organisations at various levels as appropriate including participation of client meetings, inspections, presentations and negotiations as required including handling complaints.- Forge a strong and professional business relationship with all major customers and key accounts at the appropriate level(s).- Liaising and consulting with current and potential clients to assess the specific requirements of the customer including transition management and trouble shooting.



Facilities First Australia & Nationwide Health and Aged Care Services

• Brisbane

• Business Development & Operations Manager

  • Sep 2018 - May 2019



Compass Group

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Business Development Manager

  • Jun 2010 - Aug 2018

• Manager - Business Development

  • 2010 - Aug 2018