Michael Roche

Deskside Engineer at Auxilion
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Contact Information
us****@****om
(386) 825-5501
Location
Dublin, County Dublin, Ireland, IE

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Bio

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Credentials

  • Excel for Beginners
    Great Learning
    Apr, 2023
    - Nov, 2024
  • Exploratory Data Analysis with Excel
    Great Learning
    Apr, 2023
    - Nov, 2024
  • PowerPoint for Beginners
    Great Learning
    Apr, 2023
    - Nov, 2024
  • Web Designing Certificate - ISO 9001 2015
    TheDigitalAdda
    Apr, 2023
    - Nov, 2024
  • Web Development- ISO 9001 2015
    TheDigitalAdda
    Apr, 2022
    - Nov, 2024
  • Zephyr Scale User Guide
    SmartBear
    Apr, 2023
    - Nov, 2024
  • Zephyr Squad Basics
    SmartBear
    Apr, 2023
    - Nov, 2024

Experience

  • Auxilion
    • Ireland
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Deskside Engineer
      • Jan 2023 - Present

      Laptop and mobile repairApplication supportImaging laptops and phonesAssisting with L3 teamTroubleshooting and recording issues that occurDaily morning checks on multiple systemsAssigning and completing tickets in a timely mannerSpeaking with multiple users per dayKeeping finance asset management system up to dateRecording outdated/broken devices for disposalSupporting rollouts and projectsAdding users to printer systemAquiring quotes for purchasesWorking on site 5 days a weekRemoting into user devices to resolve issuesFollowing joiner, mover and leaver procedures Show less

    • Windows 10 Deployment Engineer
      • Sep 2022 - Dec 2022

      Working on windows 10 rollout with Bank of IrelandImaging new laptops with windows 10Tracking old and new laptop assets that were being swapped for usersInstalling applications and transferring required files for individual usersAccepting deliveries and unpacking themSetting up new users as a side projectTroubleshooting and reporting any issues with transferring to windows 10 from windows 7Working with BAUWorking on multiple locations across Ireland and Northern Ireland 5 days a weekCommunicating user issues to managementManaging stock every morning and evening and reporting to my manager Show less

  • Department of Agriculture, Food and the Marine
    • Ireland
    • Government Administration
    • 400 - 500 Employee
    • Information Technology Help Desk Technician
      • Jun 2022 - Sep 2022

      Working 5 days on site with L1 and L2 tasksWorking with shift calls answering internal and externals to create tickets and resolve issuesWorking on tickets assigned to resolveImaging laptops and desktopsSetting up workstations for users in officeTaking in deliveries and moving stock

    • Software Test Engineer
      • Jan 2022 - Jul 2022

      Attending daily standup meetingsAssisting with assigning points to each taskSplitting work between testers and developersCommunicating with other testers and developers and the scrum master when requiredCreating test casesUsing test cases when developer hand over the updated workConfirming for UAT or going back to the developer with resultsAttending retrospective meeting at end of sprint and giving input

  • Brentwood Coffee
    • Ireland
    • Hospitality
    • 1 - 100 Employee
    • Barista
      • Oct 2021 - Feb 2022

  • Global
    • Dublin, County Dublin, Ireland
    • Buffet Waiter
      • Sep 2021 - Oct 2021

  • Lidl Ireland
    • Ireland
    • Retail
    • 700 & Above Employee
    • Sales Assistant
      • Jun 2021 - Sep 2021

  • Staffline Recruitment Ireland
    • United Kingdom
    • Staffing and Recruiting
    • 100 - 200 Employee
    • General Operative
      • Jan 2019 - Feb 2021

  • Dangan Group Recruitment
    • Ireland
    • Staffing and Recruiting
    • 1 - 100 Employee
    • General Operative
      • Jun 2018 - Nov 2018

Education

  • Technological University Dublin
    Higher Certificate, Computer Science QQI 6
    2019 - 2022
  • National University of Ireland, Galway
    Foundation degree, Youth Leadership and Community Action QQI 6
    2017 - 2017
  • St.Aidans Community School
    Leaving Certificate, Leaving Certificate Standard
    2013 - 2017

Community

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