Experience

iCabbi

• Ireland
• Software Development
• 1 - 100 Employee

• Project Implementation Specialist

  • Jan 2015 - Present

  iCabbi is the worlds leading cloud based taxi dispatch system. We provide agile, flexible and tailored solutions to your taxi firm. With online booking platforms and taxi booking apps that integrate seamlessly with each other, we allow taxi firms to provide the best services to both customers and drivers. Our feature rich, user-friendly dispatch system was built alongside and with the advice from some of the largest UK taxi companies there is, making Icabbi the market leaders for cloud based… Show more iCabbi is the worlds leading cloud based taxi dispatch system. We provide agile, flexible and tailored solutions to your taxi firm. With online booking platforms and taxi booking apps that integrate seamlessly with each other, we allow taxi firms to provide the best services to both customers and drivers. Our feature rich, user-friendly dispatch system was built alongside and with the advice from some of the largest UK taxi companies there is, making Icabbi the market leaders for cloud based dispatch providers. iCabbi has fully integrated with a range of consumer products that will take your business to the very highest levels of technology. With IVR and Booking App facilities we can ensure that a high percentage of all your customer bookings can now be automated allowing the remaining percentage of calls that come through to your call centre will be treated more efficiently ensuring a higher level of customers service and significant cost savings. My Principle Responsibilities: - Identifying the specific requirements of each individual firm prior to the ‘go live’ process. - Overseeing and managing the Project and System Implementation process. - User Training for System Implementations - B2B Customer facing role - Set up and managed Project Delivery Processes - Post ‘go live’ support Show less iCabbi is the worlds leading cloud based taxi dispatch system. We provide agile, flexible and tailored solutions to your taxi firm. With online booking platforms and taxi booking apps that integrate seamlessly with each other, we allow taxi firms to provide the best services to both customers and drivers. Our feature rich, user-friendly dispatch system was built alongside and with the advice from some of the largest UK taxi companies there is, making Icabbi the market leaders for cloud based… Show more iCabbi is the worlds leading cloud based taxi dispatch system. We provide agile, flexible and tailored solutions to your taxi firm. With online booking platforms and taxi booking apps that integrate seamlessly with each other, we allow taxi firms to provide the best services to both customers and drivers. Our feature rich, user-friendly dispatch system was built alongside and with the advice from some of the largest UK taxi companies there is, making Icabbi the market leaders for cloud based dispatch providers. iCabbi has fully integrated with a range of consumer products that will take your business to the very highest levels of technology. With IVR and Booking App facilities we can ensure that a high percentage of all your customer bookings can now be automated allowing the remaining percentage of calls that come through to your call centre will be treated more efficiently ensuring a higher level of customers service and significant cost savings. My Principle Responsibilities: - Identifying the specific requirements of each individual firm prior to the ‘go live’ process. - Overseeing and managing the Project and System Implementation process. - User Training for System Implementations - B2B Customer facing role - Set up and managed Project Delivery Processes - Post ‘go live’ support Show less



Eastcoast Taxis

• Marketing Manager

  • Jan 2013 - 2014

  Implementing new marketing and customer service strategies, capitalising on digital, print and social media streams to raise awareness of this private hire taxi company with around 200 drivers and their impressive growth in North Tyneside over the last 20 years. My Role also includes networking with all kinds of businesses in different industry's and with some of the services we can provide win account and contract work to help Eastcoast Taxis grow from strength to strength. I have… Show more Implementing new marketing and customer service strategies, capitalising on digital, print and social media streams to raise awareness of this private hire taxi company with around 200 drivers and their impressive growth in North Tyneside over the last 20 years. My Role also includes networking with all kinds of businesses in different industry's and with some of the services we can provide win account and contract work to help Eastcoast Taxis grow from strength to strength. I have expanded the customer base, brought in high profile clients and raised the company profile. I have also introduced several social media streams, which have grown awareness considerably and introduced the company to even more business. We proudly offer a first rate level of customer service and with facilities such like the app booking, and the fact that every car is fitted with a child's seat shows that we show a level of commitment and safety to our customers that cannot be rivaled by any other firm in North Tyneside. I am constantly on the look out for new Ideas and campaigns that we can get in involved with that will benefit both companies in our community and the Eastcoast, If you would like to discuss any options/ideas please get in touch. Show less Implementing new marketing and customer service strategies, capitalising on digital, print and social media streams to raise awareness of this private hire taxi company with around 200 drivers and their impressive growth in North Tyneside over the last 20 years. My Role also includes networking with all kinds of businesses in different industry's and with some of the services we can provide win account and contract work to help Eastcoast Taxis grow from strength to strength. I have… Show more Implementing new marketing and customer service strategies, capitalising on digital, print and social media streams to raise awareness of this private hire taxi company with around 200 drivers and their impressive growth in North Tyneside over the last 20 years. My Role also includes networking with all kinds of businesses in different industry's and with some of the services we can provide win account and contract work to help Eastcoast Taxis grow from strength to strength. I have expanded the customer base, brought in high profile clients and raised the company profile. I have also introduced several social media streams, which have grown awareness considerably and introduced the company to even more business. We proudly offer a first rate level of customer service and with facilities such like the app booking, and the fact that every car is fitted with a child's seat shows that we show a level of commitment and safety to our customers that cannot be rivaled by any other firm in North Tyneside. I am constantly on the look out for new Ideas and campaigns that we can get in involved with that will benefit both companies in our community and the Eastcoast, If you would like to discuss any options/ideas please get in touch. Show less



TacZee

• Managing Director

  • Jul 2010 - Nov 2012

  TacZee is a simple and easy online taxi booking application that will soon be spreading UKwide. With our unique booking, payment and tracking service, ordering a taxi has never been so easy. Using our extensive network of partners, TacZee can find you a trustworthy local taxi company in just a few moments, getting you to your destination quickly and safely. TacZee will be available online and as a mobile phone app for all smartphone platforms. The service will be simple and… Show more TacZee is a simple and easy online taxi booking application that will soon be spreading UKwide. With our unique booking, payment and tracking service, ordering a taxi has never been so easy. Using our extensive network of partners, TacZee can find you a trustworthy local taxi company in just a few moments, getting you to your destination quickly and safely. TacZee will be available online and as a mobile phone app for all smartphone platforms. The service will be simple and intuitive, allowing you to set up your own customised profile and save regular journeys. You’ll also be rewarded for your loyalty with ‘Taxi Miles’, our unique rewards concept, which you can save and trade for free TacZee journeys. Currently still in the start up stages, TacZee has been spending the last few months, seeking and locating investment, signing up taxi firms to our product and putting the final touches together onto what we soon be the first nation wide Taxi booking mobile application. Show less TacZee is a simple and easy online taxi booking application that will soon be spreading UKwide. With our unique booking, payment and tracking service, ordering a taxi has never been so easy. Using our extensive network of partners, TacZee can find you a trustworthy local taxi company in just a few moments, getting you to your destination quickly and safely. TacZee will be available online and as a mobile phone app for all smartphone platforms. The service will be simple and… Show more TacZee is a simple and easy online taxi booking application that will soon be spreading UKwide. With our unique booking, payment and tracking service, ordering a taxi has never been so easy. Using our extensive network of partners, TacZee can find you a trustworthy local taxi company in just a few moments, getting you to your destination quickly and safely. TacZee will be available online and as a mobile phone app for all smartphone platforms. The service will be simple and intuitive, allowing you to set up your own customised profile and save regular journeys. You’ll also be rewarded for your loyalty with ‘Taxi Miles’, our unique rewards concept, which you can save and trade for free TacZee journeys. Currently still in the start up stages, TacZee has been spending the last few months, seeking and locating investment, signing up taxi firms to our product and putting the final touches together onto what we soon be the first nation wide Taxi booking mobile application. Show less



Wisecall Claims A

• Claims Assistant

  • 2008 - 2009