Experience

Manawa Networks

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Professional Services Engineer

  • Nov 2018 - Present

• Information Technology Staff

  • Nov 2018 - Present



North Evergreen Photo

• Photographer - Owner

  • Jan 2017 - Aug 2018

  Photographer, Landscape, Stock, Product, Event. Photographer, Landscape, Stock, Product, Event.



Corus Entertainment

• Canada
• Broadcast Media Production and Distribution
• 700 & Above Employee

• System Analyst

  • Apr 2016 - Aug 2018

  SCCM Administrator, Aspera Administrator, EFTP Administrator, Datacenter Facilities Management. Server Hardware maintenance, and general enterprise level support. Basic Netapp maintenance and provisioning. VMware administration and build. SCCM Administrator, Aspera Administrator, EFTP Administrator, Datacenter Facilities Management. Server Hardware maintenance, and general enterprise level support. Basic Netapp maintenance and provisioning. VMware administration and build.



Shaw Communications

• Canada
• Telecommunications
• 700 & Above Employee

• System Analyst

  • Jun 2012 - Apr 2016

  SCCM Administrator, Aspera Administrator, EFTP Administrator, Datacenter Facilities Management. Server Hardware maintenance, and general enterprise level support. Basic Netapp maintenance and provisioning. VMware administration and build.

• Service Desk Analyst

  • Jun 2009 - Jun 2012

  SCCM Administrator, Active Directory Administration, Software update Administrator (desktop), Team Technical escalation point, Antivirus escalation point (Trend), Network Troubleshooting, Print systems Administrator, Some server and project management.



Kelly Services (IBM)

• Night Control Desk Lead

  • Jun 2006 - Jun 2009

  Maintain 7 minute end to end call average talk time and high percentage first call resolution. Maintain call logs and provide to the client (BNSF). answer calls from multiple clients and handle in a timely manner (BNSF, Hitachi, EquiFax) Identify mission critical issues and escalate them immediately. Maintain 7 minute end to end call average talk time and high percentage first call resolution. Maintain call logs and provide to the client (BNSF). answer calls from multiple clients and handle in a timely manner (BNSF, Hitachi, EquiFax) Identify mission critical issues and escalate them immediately.



Ridge Computer

• United States
• Advertising Services

• Service Tech

  • Jun 2000 - Jun 2006

  Repair Home computers, later as a resource for small businesses in the area; Design and build peer to peer networks. Domain based and otherwise. Pickup stock for the retail store from Markham, deal with suppliers directly in warehouses. Repair Home computers, later as a resource for small businesses in the area; Design and build peer to peer networks. Domain based and otherwise. Pickup stock for the retail store from Markham, deal with suppliers directly in warehouses.