Experience

American Consumer Credit Counseling

• United States
• Financial Services
• 1 - 100 Employee

• Financial Counselor

  • May 2005 - Present

• Group Leader

  • May 2005 - Present

  Auburndale, MA • Asses client hardship cases: explore all potential options, and identify client needs to deliver the ideal solution. • Established Recounseling department along with all standard operating procedures with the intention of retaining clients, with an 86% success rate. • Respond to client inquiries, handle high volume calls related to financial hardships, inconsistence payment issues, credit reports, bankruptcy, revising budgets, customer complaints, and monitor client issues on a daily… Show more • Asses client hardship cases: explore all potential options, and identify client needs to deliver the ideal solution. • Established Recounseling department along with all standard operating procedures with the intention of retaining clients, with an 86% success rate. • Respond to client inquiries, handle high volume calls related to financial hardships, inconsistence payment issues, credit reports, bankruptcy, revising budgets, customer complaints, and monitor client issues on a daily, weekly and monthly basis. • Developed strong bonds with clients, calm angry clients and rebuilt client trust • Oversee day to day responsibilities of Recounseling representatives • Train all department personnel and became lead “go to” person for all company representatives • Strong focus on details and accuracy • Consistently met or exceeded quarterly and yearly quotas. • Audit internal departments to ensure policies/procedures are being followed