Experience

Sparklight

• United States
• Telecommunications
• 300 - 400 Employee

• Outbound Sales Representative / Inbound Sales Representative / New Hire Coach

  • Jun 2014 - Present



CenturyLink

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Center Sales Service and Associate / SME / Team Lead

  • Feb 2013 - May 2014

  - Data gathering, proposal generation, and presentation of products and services - Maintain a customer database by inputting information such as appropriate telephone numbers, names, and product codes as authorized - Utilization of personal computer as needed to review multiple screens to obtain product descriptions and details such as cost, special promotions, etc... - Setting up New Accounts and adding and upgrading current existing accounts and sales strategy and development. - Data gathering, proposal generation, and presentation of products and services - Maintain a customer database by inputting information such as appropriate telephone numbers, names, and product codes as authorized - Utilization of personal computer as needed to review multiple screens to obtain product descriptions and details such as cost, special promotions, etc... - Setting up New Accounts and adding and upgrading current existing accounts and sales strategy and development.



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• AT&T Customer Relations Retention Team Supervisor

  • Apr 2011 - Feb 2013

  -Managing a team of 15-20(+) Representatives. -Accessing Consumers Accounts and providing our Consumers with Save Offers to maintain there business. -Taking Esculated calls from our consumers to provide further assistance. -Running multiple stats and numbers, team meetings, one on ones, coaching and developing, etc..., to drive performance. -Data gathering, proposal generation, and presentation of products and services. -Maintain a customer database by inputting information such as appropriate telephone numbers, names, and product codes as authorized. -Utilization of personal computer as needed to review multiple screens to obtain product descriptions and details such as cost, special promotions, etc... Show less



Cox Communications

• United States
• Telecommunications
• 700 & Above Employee

• Outbound Account Representative

  • Jun 2008 - Apr 2011

  -Setting up New Accounts and adding and upgrading current existing accounts and sales strategy and development. -Inbound/outbound cold and warm calling to current and potential future clients and setting-up Telecommunication products and services. -Solution selling orientation. -Data gathering, proposal generation, and presentation of products and services. -Maintain a customer database by inputting information such as appropriate telephone numbers, names, and product codes as authorized by customers. Show less



C3 (Customer Creations Center)

• Tempe, AZ.

• Sales Representative/Sales Supervisor

  • Apr 2007 - Jul 2008

  -Utilization of personal computer as needed to review multiple screens to obtain product descriptions and details such as cost, special promotions, etc... -Telemarketing. -Managed a team of 20-25 sales representatives. -Utilization of personal computer as needed to review multiple screens to obtain product descriptions and details such as cost, special promotions, etc... -Telemarketing. -Managed a team of 20-25 sales representatives.



Communication Solutions & Technology

• 3005 S 48th St, Tempe, AZ 85282

• Sales Supervisor

  • Mar 2006 - Apr 2007

  - Managing a team of 15-20(+) Representatives. -Accessing Consumers Accounts and offering our products and services. -Taking Esculated calls from our consumers to provide further assistance. -Running multiple stats and numbers, team meetings, one on ones, coaching and developing, etc..., to drive performance. -Data gathering, proposal generation, and presentation of products and services. -Maintain a customer database by inputting information such as appropriate telephone numbers, names, and product codes as authorized. -Utilization of personal computer as needed to review multiple screens to obtain product descriptions and details such as cost, special promotions, etc... Show less



MCI

• Chandler, AZ.

• Outbound Sales Representative /Pace Setter/Team Lead

  • Mar 2005 - Mar 2006

  -Outbound cold calling to prospect clients for new telephone and broadband services. -Telemarketing. -Maintain a customer database by inputting information such as appropriate telephone numbers, names, and product codes as authorized by customers. -Managed a full time sales team of 25+ sales representatives. -Outbound cold calling to prospect clients for new telephone and broadband services. -Telemarketing. -Maintain a customer database by inputting information such as appropriate telephone numbers, names, and product codes as authorized by customers. -Managed a full time sales team of 25+ sales representatives.