Michael Raab
Senior Director of Account Management at IntelliBoard- Claim this Profile
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Bio
Tanner Emeterio
Michael is an organized go-getter with exceptional skills when it comes to leadership, sales processes, and project management. I reported directly to Michael for a year and have him to thank for developing as a Sales Operations professional more than any other point in my career. He takes big picture ideas and creates tangible projects, while organizing actionable items for different stakeholders to accomplish a common goal. Michael came to Catalyte at a time where his leadership, paired with technical expertise in tools like Salesforce and Workday, helped move the organization in the right direction. He was able to implement new tools - both sales and operational - while improving existing processes. Any organization would be lucky to have Michael as a leader, changemaker, and genuine person.
Kendall Majder
I had the privilege to work with Michael for a year at Catalyte. He is a phenomenal leader and mentor. Always one to brighten up your day if anyone needed. He was the icebreaker in large or tense meetings and made people want to open up for conversation. He is great at helping people along the way when they need it most. He is extremely thorough in his craft and gives wonderful detail on operations. Michael would be an awesome addition to any company.
Tanner Emeterio
Michael is an organized go-getter with exceptional skills when it comes to leadership, sales processes, and project management. I reported directly to Michael for a year and have him to thank for developing as a Sales Operations professional more than any other point in my career. He takes big picture ideas and creates tangible projects, while organizing actionable items for different stakeholders to accomplish a common goal. Michael came to Catalyte at a time where his leadership, paired with technical expertise in tools like Salesforce and Workday, helped move the organization in the right direction. He was able to implement new tools - both sales and operational - while improving existing processes. Any organization would be lucky to have Michael as a leader, changemaker, and genuine person.
Kendall Majder
I had the privilege to work with Michael for a year at Catalyte. He is a phenomenal leader and mentor. Always one to brighten up your day if anyone needed. He was the icebreaker in large or tense meetings and made people want to open up for conversation. He is great at helping people along the way when they need it most. He is extremely thorough in his craft and gives wonderful detail on operations. Michael would be an awesome addition to any company.
Tanner Emeterio
Michael is an organized go-getter with exceptional skills when it comes to leadership, sales processes, and project management. I reported directly to Michael for a year and have him to thank for developing as a Sales Operations professional more than any other point in my career. He takes big picture ideas and creates tangible projects, while organizing actionable items for different stakeholders to accomplish a common goal. Michael came to Catalyte at a time where his leadership, paired with technical expertise in tools like Salesforce and Workday, helped move the organization in the right direction. He was able to implement new tools - both sales and operational - while improving existing processes. Any organization would be lucky to have Michael as a leader, changemaker, and genuine person.
Kendall Majder
I had the privilege to work with Michael for a year at Catalyte. He is a phenomenal leader and mentor. Always one to brighten up your day if anyone needed. He was the icebreaker in large or tense meetings and made people want to open up for conversation. He is great at helping people along the way when they need it most. He is extremely thorough in his craft and gives wonderful detail on operations. Michael would be an awesome addition to any company.
Tanner Emeterio
Michael is an organized go-getter with exceptional skills when it comes to leadership, sales processes, and project management. I reported directly to Michael for a year and have him to thank for developing as a Sales Operations professional more than any other point in my career. He takes big picture ideas and creates tangible projects, while organizing actionable items for different stakeholders to accomplish a common goal. Michael came to Catalyte at a time where his leadership, paired with technical expertise in tools like Salesforce and Workday, helped move the organization in the right direction. He was able to implement new tools - both sales and operational - while improving existing processes. Any organization would be lucky to have Michael as a leader, changemaker, and genuine person.
Kendall Majder
I had the privilege to work with Michael for a year at Catalyte. He is a phenomenal leader and mentor. Always one to brighten up your day if anyone needed. He was the icebreaker in large or tense meetings and made people want to open up for conversation. He is great at helping people along the way when they need it most. He is extremely thorough in his craft and gives wonderful detail on operations. Michael would be an awesome addition to any company.
Credentials
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From Excel to Tableau
LinkedInFeb, 2022- Oct, 2024 -
Change Management with Limited Resources
LinkedInDec, 2021- Oct, 2024 -
How to Speak So People Want to Listen
LinkedInDec, 2021- Oct, 2024 -
Managing Remote Teams: Setting Expectations, Behaviors, and Habits
LinkedInDec, 2021- Oct, 2024 -
Using Tableau to Discover Powerful Business Insights
LinkedInDec, 2021- Oct, 2024 -
Artificial Intelligence Tools and Concepts
LinkedInNov, 2021- Oct, 2024 -
Learning Data Governance
LinkedInNov, 2021- Oct, 2024 -
Providing Legendary Customer Service
LinkedInNov, 2021- Oct, 2024 -
Data Science Orientation
CourseraSep, 2021- Oct, 2024
Experience
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IntelliBoard
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United States
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E-Learning Providers
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1 - 100 Employee
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Senior Director of Account Management
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Feb 2023 - Present
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Catalyte
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United States
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Software Development
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200 - 300 Employee
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Sr. Director of Sales Operations
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Jul 2022 - Dec 2022
● Responsible for day-to-day oversight, maintenance, and updates of Catalyte’s Salesforce instance ● Helped with the implementation and launch of Bullhorn for Salesforce● Relaunched Salesloft to the Inside Sales and Account Management teams● Responsible for weekly KPI reporting to executive team: forecast, pipeline movement, etc.● Updated Catalyte’s forecasting methodology to increase accuracy by 5% through the course of 2022● Drafted, implemented, and tracked performance against 2022 compensation plans● Revised and updated sales stages and associated guidance for opportunity management
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Director of Sales Operations
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Jan 2022 - Jul 2022
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Docebo
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Canada
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Software Development
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700 & Above Employee
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Senior Director
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Feb 2021 - Aug 2021
● Developed a new pricing model for our implementation pricing, moving from a flat monthly annual user framework to using a complexity score to determine dedicated service needs and associated costs ● Coordinated with Salesforce development team to create a new Professional Services support request process resulting in a centralized support request system to better track, report on, and assign PS resources ● Helped streamline operations for the team by consolidating documentation on our processes and services in a central location
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Interfolio
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IT Services and IT Consulting
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Senior Director - Professional Services Operations
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Mar 2019 - Jan 2021
● Helped in creating, building, socializing, and enforcing multiple new processes from support requests to reference tracking in Salesforce● Assisted with implementation and launch of Salesloft, Clari, and other internal systems● Partnered with a cross-functional team to help ensure a smooth integration of Researchfish (acquisition) into Interfolio operations● Served as a Salesforce administrator and helped in creating and updating new fields, reports, and dashboards for multiple teams internally
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Director - Professional Service Operations
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Feb 2018 - Mar 2019
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Director of Client Success
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Apr 2017 - Feb 2018
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Hobsons
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United States
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Education Administration Programs
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1 - 100 Employee
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Senior Manager of Client Relations
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Feb 2016 - Mar 2017
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Manager of Client Relations
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Nov 2014 - Feb 2016
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Blackboard
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United States
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Higher Education
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700 & Above Employee
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Channel Sales Operations Manager
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Apr 2013 - Nov 2014
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Senior Analyst - Channel Partner Operations
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Oct 2011 - Apr 2013
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Senior Contract Manager
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Nov 2010 - Oct 2011
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Contract Manager
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Mar 2007 - Nov 2010
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Contracts Associate
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Jun 2006 - Mar 2007
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Education
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1999 - 2003
Rochester Institute of Technology
BS, Biotechnology and Business
Community
