Operations Lead, Project Manager

• Jul 2022 - Present

Security Engineer

• Jul 2021 - Jul 2022

System Specialist

• Mar 2016 - Jul 2021

Quality Assurance Lead, Point-Of-Sale Systems, Implementation & Rollouts

• Aug 2012 - Jan 2015

Responsibilities for the position included leading all application testing and validation efforts associated with the roll-out of POS application and any upgrades or customizations; working closely with both internal and external resources to ensure quality and the reliability of programs and assisting with the development of application databases prior to installation. Essential Functions:•Developed and monitored quality assurance program including test strategies, plans and test cases.•Executed testing and quality assurance program.•Lead all efforts in communicating any defects to vendors and application owners and coordinated testing and implementation of solutions.•Interpreted and analyzed all test results.•Developed documentation for user-audience as applications were modified and/or new technologies were implemented.•Assisted database team with any database-related tasks including configuration of any master and or local database instances prior to implementation.•Monitored support issues, ensuring resolution plans and reported progress to management.•Monitored system status and reacted to issues as they occurred.•Participated in technical and functional training classes as necessary or required. Show less

Project Manager Field Installer IS Consultant III

• Jul 2005 - Aug 2012

The Field Installer is responsible for the installation of hardware, software, and secondary support of all field systems. The installer works with other IS staff, consultants, and third party vendors and directs projects dealing with new installs, upgrades, enhancements, and the adding of new functionality to all field locations. This role includes the implementation, testing, training, and documentation for Field based systems. Overnight travel is required for some field installations, occasionally on short notice.75% Work on project teams that are dealing with multiple installation projects at the same time. Participate in the ongoing training of all field personnel, over the phone or during training classes.15% Work directly with field locations on support issues as they arise on all of the field based systems.5% Lead or participate in the on location installations and support work on a as needed basis5% Participate in the development of documentation and training material to support all filed locations.•Specify the measure and size of this job’s financial responsibility. This role has the responsibility of installing all field bases systems (hardware and software) in 180 locations. These installations should be completed in a timely and cost effective manner in an effort to assist operations in driving our $1.5 billion company. This role provides secondary support to all field systems. •Specify the number of direct and indirect associates reporting to this job.•Internal Contacts - General Managers, Controllers, Micros Property Experts, Accounting Managers, Clerks, Maintenance Personnel, Developers- A&C Yellow Role •External Contacts - Micros- Lead Installers, Micros- Help Desk, Hardware vendors for support, Software vendors for support, Electric & Cabling Vendors Show less

Sr. F&B Operations Manager, HMS Host Services

• Jun 2000 - Jul 2005

This position implements and manages the use and improvement of all the systems, policies and procedures developed by HMSHost and its Branded Partners to ensure an exceptional level of food, service, ambience and overall guest and associate satisfaction. This position is charged with achieving targeted sales, profitability and increased market share with the goal of protecting the long term success and integrity of our business. The Sr. F&B Operations Manager is also responsible for supervising and providing direction to his/her management team in support of the Operations Director, as well as performing other responsibilities as directed by the brand, the business, or as assigned by management. This is an exempt position and typically reports to the Director of Operations or the Sr. Director of Operations. Show less