Michael Glick
Area Operations Leader at Canon Business Process Services- Claim this Profile
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Topline Score
Bio
Jodi Ryals
Mike Glick is a peer of mine at Grainger. He is very knowledgable about the business and processes. He excels at root cause analysis and continuous improvement solutions.
Gregory Gertano
Michael is an outstanding business partner, and has provided support above and beyond to facilitate great business results. He manages his support staff with a mind set of taking care of the customer.
Jodi Ryals
Mike Glick is a peer of mine at Grainger. He is very knowledgable about the business and processes. He excels at root cause analysis and continuous improvement solutions.
Gregory Gertano
Michael is an outstanding business partner, and has provided support above and beyond to facilitate great business results. He manages his support staff with a mind set of taking care of the customer.
Jodi Ryals
Mike Glick is a peer of mine at Grainger. He is very knowledgable about the business and processes. He excels at root cause analysis and continuous improvement solutions.
Gregory Gertano
Michael is an outstanding business partner, and has provided support above and beyond to facilitate great business results. He manages his support staff with a mind set of taking care of the customer.
Jodi Ryals
Mike Glick is a peer of mine at Grainger. He is very knowledgable about the business and processes. He excels at root cause analysis and continuous improvement solutions.
Gregory Gertano
Michael is an outstanding business partner, and has provided support above and beyond to facilitate great business results. He manages his support staff with a mind set of taking care of the customer.
Credentials
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Six Sigma Black Belt Certification – Level I
Goodrich
Experience
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Canon Business Process Services
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Area Operations Leader
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May 2020 - Present
Organizational leader responsible for the execution of operational excellence, delivering quality in the services provided while also driving innovation for over 20 clients in excess of 50 locations throughout 9 states. Demonstrate leadership and expertise in continuous value improvement, customer retention, and profitable growth while effectively balancing customer relationship management, team leadership, and performance management to deliver desired outcomes.• Directed operational strategies to maintain relevancy with clients during COVID driven building shutdown and remote work policies increasing contribution margin by approximately 15.5% over pre-COVID forecasts.• Developed and initiated an employee rating / performance management process for the entire region, to include standardization, bench identification & development and leadership collaboration.• Lead the development of the complete standardized reporting suite for both the Warehousing and Facilities Maintenance solutions to be utilized nationally, including the identification of metrics/measurements and process for measuring both productivity and Service Level Agreement reporting.• Lead people leaders and senior individual contributors in both office and remote locations with total leadership responsibility for over 80 team members.• Key leader and contributor to the development of a new service, Legal Word Processing & Transcription / Document services, to include process, training, skill assessment and hiring strategies.
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Freelance
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Egypt
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Human Resources
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1 - 100 Employee
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Independent Consultant / Contractor
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Aug 2019 - Dec 2020
Consulted with multiple companies and investment groups on operations, operational effectiveness, supply chain operations and MRO Distribution / Industry topics. Engagements ranged from phone consultations and presentations to on-site evaluations and assessments. Contracted directly and through multiple consulting firms. Consulted with multiple companies and investment groups on operations, operational effectiveness, supply chain operations and MRO Distribution / Industry topics. Engagements ranged from phone consultations and presentations to on-site evaluations and assessments. Contracted directly and through multiple consulting firms.
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Grainger
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United States
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Oil and Gas
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1 - 100 Employee
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Director / Sr. Manager, Supplier Performance
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May 2017 - Aug 2019
Organization leader for defining the strategy to drive supplier operations and operational performance across Grainger’s supplier base; 4,000 suppliers worth approximately $3B – $4B in COGS. Demonstrate leadership and expertise in direct procurement functions that result in best in class customer product availability and strong financial inventory performance. • Developed, implemented and directed the complete restructure and reset of the stratification of the Supplier Performance Organization, resulting in an increase in supplier performance of 500 basis points and significantly reduced supplier response times by 45% and supplier engagement scores by 35% for approximately 4K suppliers.• Directed the complete redevelopment of the supplier scorecard and process, resulting in an increase in supplier performance compliance of 350 basis points, and improved the ability to collect additional $20M in annual performance penalties.• Initiated measures to improve department engagement through annual climate survey scores from 56% to 100% for the organization. Responsible for leading organization through organizational cultural changes, coaching/development and strategy alignment.• Initiated the inclusion of supplier and transportation involvement into Grainger’s Emergency Response (“Ready When the Time Comes”) procedures leading to improved supplier readiness and support for Grainger’s emergency preparedness operations.• Developed the Seasonal Supplier process to effectively manage the purchase, planning and stocking plan for seasonal products, resulting in a 600-basis point improvement in customer availability as measured by % of customer orders filled within 24 hours.
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Sr. Manager, Cross Reference Services
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Oct 2014 - May 2017
Organization leader for defining the strategy to drive Cross Referencing Services operations and operational performance across Grainger’s U.S. business and developed into a global strategy. Supported all customer facing functions for over 10K customers and processed over 8 million annual units.• Developed, implemented and directed continuous improvement-based productivity / technology improvements to increase output by 125% and reduce cost per unit of production by 115%.• Drove the creation and the deployment of a proprietary Cross-Referencing system responsible for $8M in savings over a 3-year span, enabling the deployment of Cross-Referencing operations globally.• Initiated measures to improve department engagement through annual climate survey scores (from 52% to 92%) through organizational cultural changes, coaching/development and strategy alignment for an organization of approximately 150 team members.
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Service Coordination Manager
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Oct 2011 - Oct 2014
Leader responsible for the operational excellence and strategy development of multiple teams supporting the implementation and data maintenance and analytics in support of all KeepStock (Inventory Management Services) customers.• Directed the complete restructuring of the KeepStock Support organization, allowing for a 25% increase in production and a reduction in organizational costs of 18%.• Developed, implemented and directed continuous improvement-based productivity advancements, resulting in a reduction in average implementation time of 28 to 16 days, and customer maintenance request time from 3 to 1.25 days.• Co-led the development of a mobile application for the Sales force to submit implementation and maintenance requests in real time at customer locations, reducing submission time and time to completion. Increased Sales customer face time and eliminated administrative office and drive time for sellers.
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Services Standards Manager
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Nov 2007 - Oct 2011
Leader in developing Grainger’s Inventory Management Solutions from scratch. Built solution to a customer base of over 15K and over an additional $300M is annual revenue growth with customers utilizing the services. Responsible for the design and implementation of new solutions and tools; and development/implementation of cost control initiatives and organizational re-structures.
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Business Intelligence Analyst II
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Jul 2006 - Nov 2007
Designed, developed and directed the creation of, and performed the on-going population, maintenance and distribution for multiple KeepStock reports.
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Group Manager - Integrated Supply
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Aug 2004 - Aug 2006
Responsible for leading all operational aspects of multiple client Supply Chain operations. Controlled, planned, budgeted, and reported all issues pertaining to the profit and loss through ongoing business analysis of all client supply chain operations. Planned, directed, developed, and negotiated with client executives, looking for additional growth opportunities and communicated On-Site Services’ value proposition. Achieved an ROIC of 152% for the cumulative operations in the Northeast.
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On-Site Manager - Integrated Supply
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Dec 2001 - Jul 2004
Responsible for planning and scheduling work, training staff members and ensuring contractual objectives set for the client locations were fulfilled. Controlled, planned, budgeted, and reported all issues pertaining to the profit and loss through ongoing business analysis for two customer locations.
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Service Specialist
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Apr 2001 - Dec 2001
Responsible for all activities related to the purchase of MRO/PPO items from contracted suppliers, resolved purchase order anomalies/disputes, contract and price negotiations, contract compliance and record retention.
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Flextronics
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United States
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Stockroom / Receving Lead
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Sep 2000 - Apr 2001
Responsible for leading all receiving, shipping and stockroom operations, including inventory control, planning, kitting and ESD regulations. Responsible for leading all receiving, shipping and stockroom operations, including inventory control, planning, kitting and ESD regulations.
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United States Marine Corps
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United States
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Armed Forces
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700 & Above Employee
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Sergeant (E-5)
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Jan 1996 - Jul 2000
Held multiple roles and ranks through various units, including roles as Section Chief, Team Leader, Force Reconnaissance, Expeditionary Airfield Tech, Materials Chief, and Training NCO. Held multiple roles and ranks through various units, including roles as Section Chief, Team Leader, Force Reconnaissance, Expeditionary Airfield Tech, Materials Chief, and Training NCO.
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Education
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University of Phoenix
Bachelors of Science, Business Management -
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University of Southern California
Bachelor's of Science, Psychology -
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University of Phoenix
Associates, General Studies -
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Foothill High School
HS Diploma, General Studies
Community
