Experience

Washington State Department of Veterans Affairs

• United States
• Government Administration
• 100 - 200 Employee

• IT Support Technician

  • Mar 2023 - Present



Self Publishing

• Writing and Editing
• 100 - 200 Employee

• Independent Writer

  • Jun 2013 - Present

  • Experienced fantasy writer (excerpts available upon request) • Influences include Brandon Sanderson, Robert Jordan, and George RR Martin • Currently have 55,000 words written towards first book • First book planned to be self-published in February 2018 • Experienced fantasy writer (excerpts available upon request) • Influences include Brandon Sanderson, Robert Jordan, and George RR Martin • Currently have 55,000 words written towards first book • First book planned to be self-published in February 2018



U.S. Census Bureau

• United States
• Government Administration
• 700 & Above Employee

• Information Technology Supervisor

  • Dec 2019 - Nov 2020

  • Provided customer service by phone and in person to over 1,200 field workers to ensure their electronic devices (phones, tablets) were working correctly • Monitored service request ticket queue throughout the day • Oversaw three IT customer service representatives, ensuring quality and speed of service • Provided in-person technical support to an office of over 50 workers • Provided daily report on ticket queue, electronic device status, and other benchmarks to upper management on a daily basis • Monitored the delivery and return of over 1,200 phones and 200 tablets, ensuring that every single one was accounted for • Performed monthly inventory of all electronic devices (computers, phones, routers, etc.) in the office to ensure that everything was present and accounted for • Created spreadsheets to track important information about the status of shipments, employees, and equipment, trained other IT personnel in their use to increase accuracy and efficiency Show less



Washington State Department of Agriculture

• United States
• Farming
• 100 - 200 Employee

• Agriculture Assistant

  • Jun 2019 - Sep 2019

  • Drove throughout Seattle setting up Gypsy Moth traps • Used phone application to track the location of over 800 traps across the Seattle area • Planned out route to return to each trap in a timely manner • Drove throughout Seattle setting up Gypsy Moth traps • Used phone application to track the location of over 800 traps across the Seattle area • Planned out route to return to each trap in a timely manner



Model 3 Cost Calculator

• Greater Seattle Area

• Lead Full Stack Developer and Database Manager

  • Jun 2017 - Jun 2018

  • Worked directly with owner to implement all programming of model3cost.com using HTML, CSS, Javascript, and PHP • Biweekly meetings to discuss vision of website with fast paced deadlines using Agile Methodology and a Test-Driven Development process • Implemented a backend database to store user data and created full login functionality to support a seamless user experience • Full autonomy to implement all necessary tools for web development • Planned public launch less than 4 months from start of development Show less