Experience

Complero

• Germany
• Software Development
• 1 - 100 Employee

• Head of Customer Success

  • jan. 2022 - - heden

  Responsibility for all customer projects at insurance companies, banks and telecommunication providers in Germany- Conception & budgeting- Process & resource planning- Implementation & reportingOther project manager activities- Implementation of CRM software- Research projects in the areas of Data Cleansing & Big Data- Internal product development (Docker, Go, PHP, Angular, CSS & HTML)- Time-critical quick fixes via standard software (Excel, VBA, MSVisio...)Sales activities- Standardisation of sales activities (business case, sales calculator, PitchDeck...)- Internal offer development - Acquisition of new customers through pitches & sales talks



KPMG Deutschland

• Germany
• Business Consulting and Services
• 700 & Above Employee

• Senior Consultant

  • okt. 2018 - dec. 2021

  IT / Finance Project Management in Insurance & BankingIndividual Highlights:- IT implementation of large software conversion of leading automotive bank--> conceptual work--> Creation of requirements catalog--> Testing software increments- Reporting and controlling of private banks--> Processes for the creation of KPI in the reporting of a large automotive bank surveyed, visualized, improved and / or partially automated (saving of about 40% + risk eliminated by head knowledge)--> Controlling tools for monitoring in sales further developed- Conversion of the data budget of banks according to BCBS239 to uniform EDW--> Automation of business processes (creation of KRB via Appian & Tableau)--> Support of project management in controlling and budgeting function for >200 Mio €--> Automation and support of ongoing data management requirements within the EDW / IDH for permanent further development - Business case for software conversion of a Landesbank to external solutions--> Elaboration and documentation of target image bank control, architecture, operating model and project setup--> Presentation of the costs of the implementation project, long-term savings over time, annual budget planning and capacity planning- Revision of business processes in the finance department of a large German insurance company (accounting / controlling / payment processing) & automation / outsourcing of activities.Other things to know: - Scrum Master & Product Owner certification - Agile projects in LeSS / SAFe- Jira <3



Goethe-Institut e.V.

• Education Administration Programs
• 700 & Above Employee

• Course Coordinator

  • mei 2017 - jul. 2019

  In my role as course coordinator at the Goethe Institute, I have organized and successfully conducted international educational trips with participants from more than 40 countries in 5 different courses in Cologne, Bremen and Dresden by now. In some cases we had up to 105 participants and 20 staff members or honorary teachers for whom I was responsible. My work as course coordinator is limited to the summer months of each year and runs parallel to my regular work. During this time, I am responsible for all issues pertaining to the course. In particular, this means: - Team leadership, assignment planning & conflict resolution.- Program and budget responsibility- Preparation and consultation with management on HR or legal issues- Coordination of staff, honorary teachers and service providers- Hanldling of crisis situations: Illness cases, fraudulent acts, legal disputes



Vermietet.de

• Germany
• Technology, Information and Internet
• 1 - 100 Employee

• Training and Development Specialist

  • feb. 2017 - apr. 2017

  - Successful Berlin StartUp in the real estate sector (meanwhile bought by Immo24)- Collaboration in the areas of Business Development, UX & Customer Service- As Interim Head of Customer Service installed chat bot, created and maintained automatic call hotline- As Business Developer improved the UX of the homepage, prepared legal issues and incorporated feedback from customers - Successful Berlin StartUp in the real estate sector (meanwhile bought by Immo24)- Collaboration in the areas of Business Development, UX & Customer Service- As Interim Head of Customer Service installed chat bot, created and maintained automatic call hotline- As Business Developer improved the UX of the homepage, prepared legal issues and incorporated feedback from customers



Deutsche Bundesbank

• Germany
• Banking
• 700 & Above Employee

• Bundesbankinspektor / Federal banking inspector

  • okt. 2011 - mrt. 2015

  Studying and working at the Deutsche Bundesbank gave me a broad and deep knowledge of the financial market, European monetary policy and political and economic interests, both theoretically and practically, in addition to classical business administration skills. My main and favorite topics were - Monetary policy of the ECB / FED in economic crises- Capital market theory and capital market instruments- corporate finance- Company valuation & stock analysis- European and German banking supervision