Michael Proud
Senior Manager - Data & Impact at HealthWORKS Newcastle- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
Topline Score
Bio
Credentials
-
Designing and Implementing Monitoring and Evaluating Systems
Alison - Empower YourselfMar, 2021- Nov, 2024 -
IT Management - Software and Databases
Alison - Empower YourselfApr, 2017- Nov, 2024 -
Mental Health Awearness
NHSSep, 2014- Nov, 2024 -
Alzheimer's Society Foundation Certificate in Dementia Awareness
Alzheimer's SocietyMay, 2014- Nov, 2024 -
Mental Health Awareness Level 2
NCFEJan, 2014- Nov, 2024 -
Level 2 Award in Supporting Smoking Cessation
NCSCTJun, 2013- Nov, 2024 -
Level 3 Health Trainer Certificate
City & GuildsJan, 2013- Nov, 2024 -
Safegaurding Adults Level 2
Newcastle Safeguarding Adults BoardJan, 2013- Nov, 2024 -
Understanding Health Improvement
Royal Society for Public HealthOct, 2012- Nov, 2024 -
Safeguarding Children Level 2
Newcastle Safeguarding Children BoardJan, 2012- Nov, 2024 -
HND Hospitality Management
Newcastle CollegeAug, 2008- Nov, 2024 -
BIIAB Level 2 Award for Personal Licence Holders
Newcastle City CouncilOct, 2010- Nov, 2024
Experience
-
Healthworks Newcastle
-
United Kingdom
-
Wellness and Fitness Services
-
1 - 100 Employee
-
Senior Manager - Data & Impact
-
May 2019 - Present
Liaising with Director of Operations and wider management team to make decisions for operational activities and set strategic goals. Supporting in planning and monitoring the day-to-day running of Healthworks to ensure smooth progress.Line managing front of house and administration teams across two sites. Evaluate regularly the efficiency of business procedures according to organisational objectives and apply improvementsInfluencing departmental policies within own work area, advises on any changes necessary as a result of new guidelines or legislation ensures Data Protection legislation is adhered to.Maintaining current Wellbeing Programmes Service Level agreements and helps shape new commissions where possible.Identifying variance in service delivery data, sharing information with the project managers.Recommends and develops contract documentation to audit standards and ensure that any contract variations are fully documented and acted upon.Responsible for ongoing relationships with Commissioners and Funding organisations including a process of formal review meetings to ensure that all contractual issues are raised and resolved promptly and effectively and formally documented.Supporting internal and external communications via web, hard copy, digital and social media, platforms-Marketing material.Manage procurement processes and coordinate material and resources allocation.Oversee service user support processes to enhance customer satisfaction. Show less
-
-
Business Service Support
-
Apr 2016 - May 2019
Working largely with the senior management and director teams and managing the administration team, across the two main sites, assisting service synergy with 6 work streams due to a broad understanding of the service delivery across teams. PA support for Directors and CEO. Producing reports on a monthly, quarterly and annual basis while ensure accurate data recording across 9 projects and 6 work streams. Implementing and maintaining bespoke management information systems and delivering training across work streams. Liaising with external stakeholders and funders including NHS and Public Health England reporting back on SLA and KPIs. Show less
-
-
Team Lead, Community Health Trainer
-
Apr 2015 - Apr 2016
Supporting the Health Trainer manager to coordinate the services delivered by the Health Trainer team. The team contribute towards a reduction of health inequalities in Newcastle by targeting Health and Wellbeing Service activity to communities of high deprivation and targeting key groups through the provision of an evidence-based intervention. The Health Trainer team facilitate individuals through a process of change, enabling them to become independent of the support provided by the Health and Wellbeing Service.As Health Trainer team leader I am responsible for managing and supporting the Health Trainer staff to ensure appropriate utilisation of lifestyle services, identifying strengths and weaknesses in delivery and consistently monitoring the workload of team. I lead the team to work closely and establish links with deprived community groups, statutory and private sector partners to increase activity opportunities where possible. I establish and monitor performance targets for Health Trainer staff ensuring the service achieve performance targets set by the commissioning organisation. Show less
-
-
Cafe Manager
-
Sep 2014 - Apr 2015
Liz's Cafe formally known as Lemington Community Cafe based in the Lemington Community Center serves tasty, affordable meals and supports volunteers to gain the skills and confidence. Managing the daily running of the Cafe including:*Taking full responsibility for the effective operation of the cafe.*Review the menu in collaboration with other key personnel, including setting mark-up prices.*Carry out supplies ordering, ensuring full availability of menu at all times.*Ensure all deliveries are received correctly and logged in stock system*Researching and writing volunteer policies and procedures.*Raising staff awareness of the role and function of volunteers.*Ensuring there is appropriate support and training for volunteers.Promoting volunteering (internally and externally) through recruitment and publicity strategies and campaigns.*Recruiting volunteers and ensuring they are appropriately matched and trained for a position.*Organising rotas and providing inductions and training.*Monitoring, supporting, motivating and accrediting volunteers and their work.*Offering advice and information to volunteers and external organisations through face-to-face, telephone and email contact.*Attending committees and meetings.*Managing budgets and resources, including the reimbursement of expenses.Keeping up to date with legislation and policy related to volunteering and Catering making any necessary modifications to accommodate changes.*Generating income, writing funding bids and fundraising to make projects sustainable. Show less
-
-
Community Health Trainer
-
Jun 2011 - Apr 2015
As a health trainer l know what the health issues are in the local community, so I can help people to improve their general health and well-being. My work within the community focus' on:*improving the amount of exercise people take*the importance of practising safe sex*helping people stop smoking*the positive effects of lowering alcohol intake*the benefits of breastfeeding*improving access to healthy lifestyles in communities with the greatest needs.I encourage people to understand and adapt their behaviour by providing information and practical support on a one-to-one basis, as well as in groups. This could also include:*introducing people to relevant local services*helping people understand how their behaviour effects their health*supporting and motivating individuals to change harmful habits*explaining the benefits of healthier food and lifestyle choices*encouraging people in different communities to work together*recording activity levels and results, and using these to motivate clients. Show less
-
-
-
Friends of Lemington. Registered charity number: 1144947
-
The Lemington Centre
-
Board Trustee
-
Jun 2011 - Apr 2019
As a Trustee I: (1) accept ultimate responsibility for directing the affairs of the charity, and ensuring that it is solvent, well-run, and delivering the charitable outcomes for the benefit of the public for which it has been set up. (2) Ensure that the charity complies with charity law, and with the requirements of the Charity Commission as regulator; in particular ensure that the charity prepares reports on what it has achieved and Annual Returns and accounts as required by law. (3) Ensure that the charity does not breach any of the requirements or rules set out in its governing document and that it remains true to the charitable purpose and objects set out there. (4) Comply with the requirements of other legislation and other regulators (if any) which govern the activities of the charity. (5) Act with integrity, and avoid any personal conflicts of interest or misuse of charity funds or assets. Show less
-
-
-
Spirit Pub Company
-
Newcastle upon Tyne, United Kingdom
-
Manager
-
Aug 2008 - Jun 2011
Working in partnership with the General Manager, to ensure that every member of the team, has the skills and knowledge to unleash their full potential. Implementing effective sales planning and making sure robust controls are in place to ensure the business is profitable and achieves year on year growth. Identify, understand and give priority to satisfying guest needs and therefore maximise sales opportunities Working in partnership with the General Manager, to ensure that every member of the team, has the skills and knowledge to unleash their full potential. Implementing effective sales planning and making sure robust controls are in place to ensure the business is profitable and achieves year on year growth. Identify, understand and give priority to satisfying guest needs and therefore maximise sales opportunities
-
-
-
Baltic Centre for Contemporary Art
-
United Kingdom
-
Museums, Historical Sites, and Zoos
-
1 - 100 Employee
-
Cafe Manager
-
Feb 2006 - Aug 2008
Setting a budget for wages, supplies and equipment plus other expenses the café required. Greeting and talking with customers, collecting feedback regarding both items offered on the menu and service to customers. Managing of the accounts. Hiring, training, supervising, promoting or dismissing staff as required. Advertising and marketing of the café. Planning new campaigns to attract customers, with a view to expanding the client base. Setting a budget for wages, supplies and equipment plus other expenses the café required. Greeting and talking with customers, collecting feedback regarding both items offered on the menu and service to customers. Managing of the accounts. Hiring, training, supervising, promoting or dismissing staff as required. Advertising and marketing of the café. Planning new campaigns to attract customers, with a view to expanding the client base.
-
-
-
Punch Pubs & Co
-
United Kingdom
-
Hospitality
-
400 - 500 Employee
-
Assistant Manager
-
Jan 2002 - Feb 2006
Overseeing all aspects of the operation of three bars on Newcastle Quayside. Having the responsibility for scheduling, training and hiring of all staff. Ensuring that the bars meet or exceed all safety and health codes. Maintain all records, making bank deposits and overseeing cash flow and accounting operations. Mediate in the case of any complaints or disputes. Overseeing all aspects of the operation of three bars on Newcastle Quayside. Having the responsibility for scheduling, training and hiring of all staff. Ensuring that the bars meet or exceed all safety and health codes. Maintain all records, making bank deposits and overseeing cash flow and accounting operations. Mediate in the case of any complaints or disputes.
-
-
-
Big Lamp Brewers
-
Newcastle upon Tyne, United Kingdom
-
Senior Team Lead
-
Apr 1999 - Feb 2002
Leading the waiting team on their shift. Training new waiting and bar team members, assign opening and closing duties and monitor waiting team duties through to completion. Handling team-related or guest related problems, working to resolve them in a positive and professional way. Leading the waiting team on their shift. Training new waiting and bar team members, assign opening and closing duties and monitor waiting team duties through to completion. Handling team-related or guest related problems, working to resolve them in a positive and professional way.
-
-
Education
-
2011 - 2013
University of Sunderland
Health and Wellness, General -
1999 - 2002
Newcastle College
Restaurant, Culinary, and Catering Management/Manager -
1994 - 1999
St Cuthberts High School
High School
Community
