Experience

Ellis Parking Company

• Consumer Services
• 1 - 100 Employee

• Operations Manager

  • Aug 2021 - Present

  Overseeing internal promotions, employee evaluations, disciplinary action, training, policy revision, and process improvement.• Within the first year, constructed and implemented new training manuals and procedures that resulted in a 45.3% increase in employee productivity.• Manage time and attendance verification, PTO requests and approvals, terminations, employee document filing, and employees with HRIS/HRMS/HCM. • Assist Human Resources in optimizing the employee experience by providing organizational insights to improve and contribute to orientation, employee onboarding, and work with the in-house hiring manager defining employee requirements for job listings. • Standardized employee exit interviews upon the end of their company life cycle. • Led a cross-functional team of up to 25 across three valet operation locations, ranging from entry-level Valets to multiple Supervisors. • Averaged a 4.9/5-star customer satisfaction rating from 2,139 reviews in my first year.• Collaborate with other Operation Managers, clients, and accounts, drafting and revising company policies, SOPs, and training material.• Represent Ellis Parking Co. in decision-making meetings with our clients regarding our parking operations. • Record and convert activity data into actionable insights and presentations to determine staffing and budgetary requirements. Show less

• Supervisor

  • Feb 2021 - Aug 2021

  Responsible for training all new-hire Valets and resolving customer complaints. • Gathered customer and employee feedback to include in presentations to the Operations Manager that identified areas for improvement.• Supervised valet parking operations, across 3 locations, two parking garages, and 11 surface lots of up to 600 vehicles. • Answered and resolved employee inquiries in a timely manner.• Scheduled and assigned open shifts and assignments to employees.