Experience

TCGplayer

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Director of People Relations

  • Oct 2021 - Present

  Rochester, New York, United States As the Director of People Relations I empower and evolve team members and managers into multipliers who bring out the very best in themselves so that TCGplayer is a great place to work and the most admired company in the collectible hobby market. I am a key partner with our business leaders to maximize individual development and performance and build best-in-class winning teams.



The Nerdy Octopus

• Owner

  • Sep 2014 - Present

  Rochester, New York Area The Nerdy Octopus offers a variety of unique handmade gifts and home decor. We have a passion for all things geeky, snarky and fun. Our focus is beautiful cross stitch and paper crafted home decor and accessories, with a cynical touch.



STACY K FLORAL

• United States
• Retail

• Manager & Freelance Event Lead

  • Apr 2017 - Present

  Rochester, New York Area Created and implemented new operational infrastructure, including on-boarding, training, and development of new team members. Trained owner and other management on strategies to best implement new processes and procedures, coach and develop new and existing team members. Managed a large boutique, ensuring proper staffing, customer service levels, merchandise and marketing are in place to fit the brand and drive profits. Updated branding and web presence.



Ceridian

• United States
• Software Development
• 700 & Above Employee

• Services Manager

  • Jan 2020 - Oct 2021

  Rochester, New York Area Manage and develop internal initiatives regarding the on-boarding, training, and development of new employees, as well as ways to further train, develop and retain existing employees for global teams. Lead a team of consulting professionals, providing domain and thought leadership while acting as an interface with our project delivery teams. Work closely with various teams and levels of leadership to strategize and execute staffing, training, and development. The Consulting Manager leads a… Show more Manage and develop internal initiatives regarding the on-boarding, training, and development of new employees, as well as ways to further train, develop and retain existing employees for global teams. Lead a team of consulting professionals, providing domain and thought leadership while acting as an interface with our project delivery teams. Work closely with various teams and levels of leadership to strategize and execute staffing, training, and development. The Consulting Manager leads a team of consulting professionals, provides domain and thought leadership and acts as an interface with the project delivery team. My main focus centers around managing, employee hiring, development and performance of professionals to achieve high levels of customer satisfaction and targeted Go Lives, productivity, and utilization while minimizing consultant attrition. I collaborate on practice focus and development. I work closely with our Resource Management to strategize on staffing plans for customer projects and position appropriate consultants for customer engagements. Show less



Paylocity

• United States
• Software Development
• 700 & Above Employee

• Consultant

  • May 2018 - Jan 2020

  Rochester, New York Area Provide a consultative approach to determine the client's expectations and needs, while ensuring that they understood the regulatory requirements necessary to properly manage their teams. Develop project timelines with our customers and keep the projects on schedule to satisfy the client's needs. Configure client's database to ensure accurate recording of data and train clients to ensure they best knew how to utilize their new software. Manage multiple projects in various implementation phases.



Paychex

• United States
• Human Resources Services
• 700 & Above Employee

• Implementation Supervisor

  • Nov 2015 - Apr 2017

  Rochester, New York Area -Direct, review, and supervise the activities of Implementation Coordinators to ensure that client service and departmental standards are met. -Recruit, train, develop, and performance manage staff with respect to daily activity in order to meet client service and departmental standards. -Manage employee work assignments and complete performance reviews to ensure that departmental client service standards are maintained. -Develop and adapt departmental processes to meet quality… Show more -Direct, review, and supervise the activities of Implementation Coordinators to ensure that client service and departmental standards are met. -Recruit, train, develop, and performance manage staff with respect to daily activity in order to meet client service and departmental standards. -Manage employee work assignments and complete performance reviews to ensure that departmental client service standards are maintained. -Develop and adapt departmental processes to meet quality, efficiency, follow-up and process improvement objectives and to ensure that clients receive maximum benefit from Online Services applications and effective support and guidance on the Online Services suite. -Resolve client issues in an effective and timely manner to maximize client retention and satisfaction. -Make recommendations and proposals to managers for departmental operations and administrative process improvements. -Provide technical expertise during problem resolution process to ensure client satisfaction. -Resolve escalated problems and enlist the assistance of other personnel and groups as needed.

• Senior Consultant

  • Oct 2014 - Nov 2015

  - Provide a consultative approach to determine the client's expectations and needs, while ensuring they understood regulatory requirements necessary to properly manage their teams. - Develop project timelines with clients and keep the projects on schedule to satisfy the client's needs. - Configure client's database to ensure accurate recording of data and train clients to ensure they best knew how to utilize their system. - Manage multiple projects while training new and current… Show more - Provide a consultative approach to determine the client's expectations and needs, while ensuring they understood regulatory requirements necessary to properly manage their teams. - Develop project timelines with clients and keep the projects on schedule to satisfy the client's needs. - Configure client's database to ensure accurate recording of data and train clients to ensure they best knew how to utilize their system. - Manage multiple projects while training new and current consultants. - Assisted sales partners, educating them on how the system could best fit client's needs.



Westfall Management

• IT & Commercial Property Manager

  • Sep 2011 - Oct 2014

  Rochester, New York Area - Responsible for implementing and maintaining all critical software and company websites and for residential and commercial properties. - Implement training on new software programs to all employees, including super users. This included a new payroll and HR system, property management software, and mini storage management software. - Setup and maintenance of all company electronics. - Design of all company advertising. - Manage three large mini storage properties.… Show more - Responsible for implementing and maintaining all critical software and company websites and for residential and commercial properties. - Implement training on new software programs to all employees, including super users. This included a new payroll and HR system, property management software, and mini storage management software. - Setup and maintenance of all company electronics. - Design of all company advertising. - Manage three large mini storage properties. Responsibilities include on-boarding and training new associates, payroll, marketing strategies, setting variable pricing, inventory control, collections, budgeting, and partnering with other local businesses for cross advertising. Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Manager

  • Jun 2005 - Sep 2010

  Rochester, New York Area - As a Mentor for operational excellence within company I assisted in training and planning for new store openings and for new operations employees. - I helped to develop and implement new operational processes, and systems. - Responsible for human resource management, including on-boarding,training, development and performance management of associates. - Responsible for management, sales and operational training, and scheduling. - Accountable for reaching sales goals and… Show more - As a Mentor for operational excellence within company I assisted in training and planning for new store openings and for new operations employees. - I helped to develop and implement new operational processes, and systems. - Responsible for human resource management, including on-boarding,training, development and performance management of associates. - Responsible for management, sales and operational training, and scheduling. - Accountable for reaching sales goals and service metrics. - Managed all visual merchandising, inventory health, expense control and building and facilities maintenance. Show less



Circuit City

• Technology, Information and Internet
• 700 & Above Employee

• Operations Manager

  • Jul 2000 - Jun 2005

  Rochester, New York Area - Responsible for sales, office and human resources management in a diverse retail environment. - Handled all payroll, file retention, expense control, meeting organization and building and facilities maintenance. - Responsible for recruiting, on-boarding, training and performance management of sales, stock and customer service associates. - Responsible for scheduling and time and attendance of associates. - Accountable for visual merchandising and inventory health. -… Show more - Responsible for sales, office and human resources management in a diverse retail environment. - Handled all payroll, file retention, expense control, meeting organization and building and facilities maintenance. - Responsible for recruiting, on-boarding, training and performance management of sales, stock and customer service associates. - Responsible for scheduling and time and attendance of associates. - Accountable for visual merchandising and inventory health. - Trained new Operations Managers in the district on payroll and time and attendance systems. Show less