Special Asst to COO

• Apr 2021 - Present

Chief Operating Officer

• Nov 2016 - May 2020

• Provide overall strategic and operational direction for Crossroads Programs, Inc. service elements and program offerings.• Assess and revise the organization strategic plan and accompanying initiatives in order to clarify the Board of Directors’ vision and CEO objectives.• Responsible for developing, implementing, and managing operational aspects of annual budget.• Supported the recruitment, selection and retention of highly qualified managers and professionals.• Led RFP bid specification research, preparation, and technical design of proposal writing.• Act as change agent in organization culture shift(s) to better align with increasing behavioral health demands, policy shifts, system of care goals, and expanding capacity to serve individuals with intellectual and/or developmental challenges.• Achieve national accreditation status, updating processes and manuals as appropriate.• Cultivate new and existing relationships with stakeholders, peer providers, professional associations, and public/private funders.

Vice President, Behavioral Health Southern Region

• Jan 2000 - Nov 2016

• Responsible for creating, operationalizing and leading growth-oriented strategic plan aligned with organizational mission and goals, including a new Southern Region Office and fifteen site locations.• Recruited, developed and led regional administrative team to oversee a $20 million operational budget in DCF, DHS, JJC and county funding, comprising a continuum of twenty-four program elements ranging from intermediate and short-term OOH treatment (CSAP & PRTF/PCH, to I/DD Medically Fragile GH for adults), to community-based JDAI EWRC, therapeutic foster homes and mentoring programs.• As Regional CQI Lead, maintained detailed monthly quantitative and qualitative dashboards tracking key performance and audit measures, youth and family satisfaction surveys, safety indices, treatment outcome summaries and operating KPI, using DMAIC and six sigma principles, control charting, FMEA tools and root causes analyses, when necessary.• Provided individualized formal supervision, coaching and professional development for management team of fifteen program administrators and ten office support staff.• Proactive force on all major organizational internal and external committees and steering workgroups including, but not limited to; Continuous Quality Improvement, Accreditation (Joint Commission & CARF), Policy & Procedure, Training, Behavior Management, Electronic Health Record, Personnel, Employee Satisfaction and Environment of Care.• Cultivated, sustained and retained a team-oriented, systems-driven staff culture, which was honest, ethical, collaborative, reliable, resourceful, and responsive to the needs of the children, youth and families, as well as system partners and stakeholders.• Business Manager from 2000 to 2004 - responsibilities included Operations, Accounts Payable, Safety/Physical Plants and Personnel Dept. oversight for the region. Also lead Crisis Prevention Institute and Handle With Care Trainer for statewide agency crisis intervention system.

Business Manager, Administrator, Manager, Direct Care Human-Services Division

• 1989 - 2000

Psychiatric Screener

• Jan 1994 - Jun 1996