Experience

Veeam Software

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Support Team Lead

  • May 2021 - Present

  Leading a team of lean, green, backup issue resolution machines. Leading a team of lean, green, backup issue resolution machines.



Veeam Backup & Replication

• Columbus, Ohio Area

• Senior Veeam Agents Engineer, tier 1

  • Jun 2016 - May 2021

  Founding member of the Agents software product line support team. Founding member of the Agents software product line support team.



Nationwide

• Insurance
• 700 & Above Employee

• Internal Help Desk Specialist corporate contractor

  • May 2015 - Jun 2016

  Frontline support for the 30,000 applications that make up the internal ecosystem at Nationwide. Frontline support for the 30,000 applications that make up the internal ecosystem at Nationwide.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Agent tier 1.5

  • Feb 2006 - Dec 2009

  Handled inbound end user calls for Cox Communication data customers, working to solve a variety of issues regarding connectivity, security, email, and general hardware troubleshooting. Worked with new agents to train them on expanded project scope responsibilities and programs. Trained agents on Mcafee security support. Successful pilot member of the work from home program for the last 2 years of my time there. Handled inbound end user calls for Cox Communication data customers, working to solve a variety of issues regarding connectivity, security, email, and general hardware troubleshooting. Worked with new agents to train them on expanded project scope responsibilities and programs. Trained agents on Mcafee security support. Successful pilot member of the work from home program for the last 2 years of my time there.