Experience

Technological Leadership Institute, University of Minnesota

• United States
• Higher Education
• 1 - 100 Employee

• Content Creation Specialist

  • Apr 2022 - Present

  Content creation in support of the College of Science and Engineering's Technological Leadership Institute (TLI), offering graduate programs for tech professionals who are interested in stepping up into leadership roles. Content creation in support of the College of Science and Engineering's Technological Leadership Institute (TLI), offering graduate programs for tech professionals who are interested in stepping up into leadership roles.



Minnesota Public Radio

• United States
• Broadcast Media Production and Distribution
• 100 - 200 Employee

• Communications Specialist

  • Dec 2016 - Mar 2022

• Member and Audience Services Manager

  • Jun 2007 - Dec 2016

  Supervise a department of six full-time employees. Responsible for MPR customer service (membership and listener inquries), lobby check-in and security protocols, a tour program and a membership card discount program that currently has approx. 300 restaurants, retail businesses and entertainment venues as participants. Also responsible for an annual department revenue goal. Work with the MPR communications team in developing talking points and crisis communication for hot issues.

• Member and Audience Services Representative

  • Mar 2000 - Jun 2007

  Handled more than 3,000 member contacts a month as part of a team responding to member inquiries and complaints. Crafted language and talking points for members and wrote a regular feature for the public facing web site.