Experience

State University of New York Upstate Medical University

• Hospitals and Health Care
• 700 & Above Employee

• Epic Application Coordinator - Optime/Anesthesia

  • Nov 2015 - Present

• Epic Credentialed Trainer

  • Oct 2013 - Oct 2015



LexisNexis

• IT Services and IT Consulting
• 700 & Above Employee

• Research Consultant

  • Sep 1999 - Dec 2012

  •Created, promoted and implemented effective training programs for end-users conducting legal research on proprietary computer-based platforms. •Conducted training in classroom and group settings; also individually and via Web-Ex and telephonic. •Authored supplemental handouts to augment trainings and presentations. •Utilized probing question techniques to identify customer needs and issues. •Promptly responded to and resolved customer issues including questions related to functionality, research, content availability, technical and billing. •Functioned as primary contact and point person for assigned accounts. •Worked within a team environment. Collaborated with account lead to identify leads and training opportunities. Executed account team strategy through marketing activities and effective presentations. Show less



Barclay Damon LLP

• United States
• Law Practice
• 300 - 400 Employee

• Law Library Manager

  • Apr 1996 - Sep 1999

  •Managed the day to day operations of the law library to include circulation of material, document delivery, receipt of supplemental material and ensured collection was up-to-date. •Provided reference and conducted legal research in practice-specific areas of law, including the tracking of new legislation and regulatory changes. •Trained attorneys and staff on computer based legal research. Managed online passwords and subscriptions. •Reviewed and made recommendations of new resources to expand and improve library services. •Primary contact for venders. Processed invoices and addressed billing problems. Assisted in the planning of department budget. Show less