Experience

MeridianLink

• United States
• Software Development
• 400 - 500 Employee

• Software Implementation Consultant

  • Sep 2020 - Present

   Remotely lead the full life cycle of initial and subsequent client deployments for software licensed by MeridianLink, through weekly, bi-weekly, and monthly video and audio conferences.  Lead initial Kick-Off calls with the clients and the internal MeridianLink team, outlining the project scope, project timeline, and expectations.  Manage internal and external stakeholder communications and expectations through the deployment cycle acting as the liaison between the client and internal departments to maintain deadlines and custom requests, ensuring budget integrity and profitability.  Provide the highest level of proactive and responsive client service in response to and in anticipation of client questions and requests.  Proactively identify potential issues and facilitate sensible resolutions before they become escalation item.  Occasionally travel to client sites to provide an appropriate response to client issues or expedited timelines. Show less



Xilinx

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Corporate Business Development Manager

  • Aug 2019 - Jan 2020

   Owned the overall Sales Operations process by analyzing and altering current workflows to improve efficiency and ensure the proper team is assigned to each process.  Implemented two separate CRM solutions, one of them within 30 days of hire, which included consulting services to aid in building the final product brought to market.  Trained all end users, administrators, and executive staff on the daily use and reporting functions within the CRM platforms.  Oversaw the CRM databases to ensure accurate data and reporting of data at month and quarter end. Automated the reporting process, reducing month and quarter end reporting to executive level management in 1-2 days rather than 1-2 weeks.  Lead bi weekly meetings with internal partners to ensure that the design and functionality of the CRM platforms are driving efficiency and value for the Sales and Executive Teams.  Developed and led the adoption of a Deal Desk and War Room approach to SPR Pricing, as part of a sales driven team, to ensure competitive pricing and drive increasing profit for two consecutive quarters.  Successfully enhanced the RMA process providing a more timely response back to the customer, quicker turnaround of repaired units, while increasing company profit by reducing the amount of new units used as replacements.  Led two presentations as part of the Sales Management Team at the Annual Sales Meeting and Training. Acted as the subject matter expert for the CRM Development and Roll-out during the team breakout sessions.  Assisted the Executive Sales Team in defining a new 7 Phase Sales Funnel Process and set the necessary milestones for advancing through the Sales Process.  Department Representative in the creation and migration to a Recurring Revenue Sales Model. Show less



Solarflare Communications

• United States
• Computer Networking Products
• 1 - 100 Employee

• Sales Operations Manager

  • Dec 2018 - Aug 2019

   Owned the overall Sales Operations process by analyzing and altering current workflows to improve efficiency and ensure the proper team is assigned to each process.  Implemented two separate CRM solutions, one of them within 30 days of hire, which included consulting services to aid in building the final product brought to market.  Trained all end users, administrators, and executive staff on the daily use and reporting functions within the CRM platforms.  Oversaw the CRM databases to ensure accurate data and reporting of data at month and quarter end. Automated the reporting process, reducing month and quarter end reporting to executive level management in 1-2 days rather than 1-2 weeks.  Lead bi weekly meetings with internal partners to ensure that the design and functionality of the CRM platforms are driving efficiency and value for the Sales and Executive Teams.  Developed and led the adoption of a Deal Desk and War Room approach to SPR Pricing, as part of a sales driven team, to ensure competitive pricing and drive increasing profit for two consecutive quarters.  Successfully enhanced the RMA process providing a more timely response back to the customer, quicker turnaround of repaired units, while increasing company profit by reducing the amount of new units used as replacements.  Led two presentations as part of the Sales Management Team at the Annual Sales Meeting and Training. Acted as the subject matter expert for the CRM Development and Roll-out during the team breakout sessions.  Assisted the Executive Sales Team in defining a new 7 Phase Sales Funnel Process and set the necessary milestones for advancing through the Sales Process.  Department Representative in the creation and migration to a Recurring Revenue Sales Model. Show less



NTS - National Technical Systems

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Deputy Quality Coordinator / Technical Writer

  • Oct 2016 - Nov 2018

   Performed companywide audits to assist individual departments in adhering to compliance standards for ISO Certifications and customer inspections, resulting in 100% compliance.  Performed quality reviews of site performance and provide feedback to management using.  Maintained and reported on department KPI metrics utilizing LEAN management practices, specifically GEMBA Boards and root cause analysis, resulting in reduced reworks, increasing company profits.  Witnessed, inspected, reviewed, and signed off on FAA documents, Notice of Deviations and Change of Scopes from a Quality perspective.  Effectively wrote Formal and Summary Reports, Test Procedures, and Certificate of Conformances, reducing the turnaround time from 5-10 business days to less than 2 business days and exceeding the company expectation of 5-7 business days.  Recognized for achieving departmental milestones in multiple months (based on established KPIs and metrics), while decreasing the daily average of report output to customers by streamlining the technical writing process and increasing the quality of reports, limiting revisions and reworks. Show less



Nihon Kohden America

• United States
• Medical Equipment Manufacturing
• 300 - 400 Employee

• Sales Operations Manager/Capital Equipment Coordinator

  • Jun 2008 - Jul 2016

   Continuously achieved positions of increased responsibility and oversight, and consistently commended and recognized for team contribution and for achieving departmental successes and milestones representative of over $114MM USD in closed sales for FY2016. Complete oversight of sales order processes from receipt of quotation from sales representative to receipt of product at customer location for installation. Validated sales representatives quotes to ensure correct product mix, coordinated product lines, and all accessories and ancillary equipment is correct and included in quotes. Extensive process and workflow coordination with multiple departments and customer contacts including configuration, shipment, installation, clinical education, sales and executive departments. Member of new product launch, development, and implementation team. Responsible for supervising, training, and approving work of quote coordinators. Department representative for continuous improvement, processes management, and quality management committees. Managed the workload, staffing, and schedule of up to 75 internal employees representing every department in the company in an effort to reach monthly, quarterly, and yearly revenue goals.  Member of the Project Management Team that met weekly via conference call to establish an evolving installation and clinical education (product training) schedule. Show less

• Quote and Sales Administration

  • Jun 2008 - Apr 2012