Experience

The IHC Group

• United States
• Insurance
• 100 - 200 Employee

• Call Center Manager

  • Aug 2019 - Present

  Tampa, Florida

• Call Center Team Lead - Inside Sales

  • Nov 2018 - Jul 2019

  Greater Milwaukee Area • Responsible for Sales Agent performance within their respective team and shift assignments; includes employee development, call handling reviews, customer service levels, and achievement of individual sales & financial goals set by IHC Group. • Responsible for supporting and developing all aspects of agent training and overall performance benchmarking. • Accountable for building strong partnerships with internal teams, partner sites and generated customer leads. • Served as a Change… Show more • Responsible for Sales Agent performance within their respective team and shift assignments; includes employee development, call handling reviews, customer service levels, and achievement of individual sales & financial goals set by IHC Group. • Responsible for supporting and developing all aspects of agent training and overall performance benchmarking. • Accountable for building strong partnerships with internal teams, partner sites and generated customer leads. • Served as a Change Champion, evaluating regularly the efficiency of the operational procedures and worked with management team to implement process improvements to promote employee satisfaction and decrease operational expense.

• Inside Sales Specialist (Direct to Consumer Sales)

  • Aug 2018 - Nov 2018

  Greater Milwaukee Area Responsible for handling inbound calls from interested prospects and managing outbound contacts leveraging company provided leads. Excellent communication skills, highly motivated, results orientated, competitive, and excellent with customers. • Recognized as top sales agent in Milwaukee



Who's on Third Restaurant Group

• Operations Shift Manager

  • Feb 2014 - Nov 2018

  Greater Milwaukee Area • Assisted business owner and investment partners with the development and opening of the business in 2014. o Voted Milwaukee’s Best “Sports Bar” in 2015 and 2016. o Nominated “Best Bartender” by Shepherd Express in 2015. • Managed project planning and worked closely with contractors during new-business construction. • Responsible for interviewing and hiring approximately 35 new team members. • Developed new POS system, operational procedures and assisted with training all staff… Show more • Assisted business owner and investment partners with the development and opening of the business in 2014. o Voted Milwaukee’s Best “Sports Bar” in 2015 and 2016. o Nominated “Best Bartender” by Shepherd Express in 2015. • Managed project planning and worked closely with contractors during new-business construction. • Responsible for interviewing and hiring approximately 35 new team members. • Developed new POS system, operational procedures and assisted with training all staff members. • Responsible for hiring and managing security staff. • Assisted with marketing new brand efforts and responsible for coordinating private events. • Responsible for staff scheduling and related workforce management. • Always aimed to exceed Customer Service experience for all patrons. • Assisted leadership team and private investors with exceeding financial targets in 2015, 2016, and 2017. Show less



Trinity Three Irish Pubs

• United States
• Restaurants
• 1 - 100 Employee

• Bartender and Server

  • Aug 2013 - Feb 2014

  Greater Milwaukee Area • First position after relocating to Milwaukee in 2013. • Served as a full-time bartender and served tables during special events. • Assisted with training of new employees.