Michael Pham

Information Security Specialist at Office of Systems Integration
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Contact Information
us****@****om
(386) 825-5501
Location
Sacramento, California, United States, US
Languages
  • English Native or bilingual proficiency
  • Vietnamese Limited working proficiency
Skills

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Bio

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5.0

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Emmali Nayab

Training Michael was a breeze through the park as he picked up skills quickly and with great attention to detail. Michael is a pleasure to work alongside with and is effective on the job whether it be closing tickets or upkeeping a database!

Jacky Huang

Michael is a professional closer who brings passion to everything he does. If you are looking for an awesome closer who is a team player and a master at sales psychology, you are looking at the right person!

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Credentials

  • CompTIA Security+ ce Certification
    CompTIA
    Apr, 2020
    - Nov, 2024

Experience

  • Office of Technology and Solutions Integration
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Information Security Specialist
      • Mar 2021 - Present

      • Principal lead on the drafting, revising, and publishing of 50+ company-wide security policies, guidelines, procedures, and standards based on SAM/SIMM, NIST, and FIPS guidelines while providing continuous support and guidance for OSI’s Personnel through educational all staff sessions and supporting docs. • Leading the Security and Privacy Awareness Training and Phishing Campaign initiatives company-wide based on OSI’s security policies and documentations and modern cyber threats to foster a resilient cyber-aware culture which led to phish-prone reductions company-wide. • Leading the Data Loss Prevention (DLP) and Data Classification initiatives to safeguard confidential and PII data through the use of network and endpoints monitoring and prevention. • Conducting Incident Response and resolution using tools such as ServiceNow, Splunk, Cortex XDR, Tenable Nessus, and Microsoft Azure. • Co-leading the Business Continuity Program (BCP) to facilitate disaster recovery and technical recovery planning for all the business units and program areas within the company to meet California Department of Technology (CDT) requirements. Show less

  • PowerSchool
    • United States
    • E-Learning Providers
    • 700 & Above Employee
    • Associate Information Security Analyst
      • Feb 2020 - Mar 2021

      • Led the internal auditing initiatives for various business units within the company to meet SOC 2 and ISO 27001:2013 compliance using JIRA, Confluence, and Office 365 to track and manage projects • Co-led the Incident Response initiatives of security incidents while driving incident resolution metrics above SLA in accordance with NIST Incident Handling guidelines • Contributed to the achievement of the company's 1st clean SOC 2 Exam for its leading product through evidence collection of incident handling, internal auditing documentation, and security training and policies documentation • Developed a Python script to parse and organise JSON data from Veracode, leading to an average of 2 hours saved weekly when performing static and dynamic vulnerability assessments • Assisted in vulnerability scanning, assessment, and remediation using Qualys and IBM BigFix to patch and harden endpoints hosted by Azure and AWS Show less

  • Redtail Technology
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Customer Experience Specialist
      • Sep 2019 - Feb 2020

      • Resolved customer issues relating to the Redtail CRM by troubleshooting Windows, Mac, Android, and IOS hardware and software, Office 365 products, SaaS integrations and API bugs/issues via remote desktop and technical support calls in a professional, timely manner while exceeding all daily call metrics based on service, timeliness, and quality • Resolved customer issues relating to the Redtail CRM by troubleshooting Windows, Mac, Android, and IOS hardware and software, Office 365 products, SaaS integrations and API bugs/issues via remote desktop and technical support calls in a professional, timely manner while exceeding all daily call metrics based on service, timeliness, and quality

  • Lockheed Martin
    • United States
    • Defense and Space Manufacturing
    • 700 & Above Employee
    • Systems Analyst Intern
      • Oct 2017 - Dec 2018

      • Upkept effectively with internal user requests within the procurement department through data entries using SAP, Microsoft Office and FileMaker Pro • Revised technical documentations of corporate reports using Microsoft Office and Microsoft SQL Server to improve the training process of new interns • Revised the SQL and FileMaker Pro databases to improve report processing times and provide easier code readability • Upkept effectively with internal user requests within the procurement department through data entries using SAP, Microsoft Office and FileMaker Pro • Revised technical documentations of corporate reports using Microsoft Office and Microsoft SQL Server to improve the training process of new interns • Revised the SQL and FileMaker Pro databases to improve report processing times and provide easier code readability

Education

  • University of Central Florida
    Bachelor’s Degree, Information Technology
    2015 - 2019
  • University of Central Florida
    Associate of Arts and Sciences - AAS
    2015 - 2017
  • Skillcrush
    Web Page, Digital/Multimedia and Information Resources Design
    2019 -

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