Experience

L3 Commercial Training Solutions (CTS)

• United Kingdom
• Airlines and Aviation

• In Service Support Manager

  • Oct 2017 - Present

• Customer Relationship Manager

  • Jan 2017 - Present



L-3 Link Simulation & Training

• United Kingdom
• Business Consulting and Services

• Customer Relationship Manager

  • Jan 2015 - Present

• In-Service Manager

  • Jan 2012 - Jan 2015

  Previously: Customer Support Account ManagerResponsible for all European and specific customers in MEA, SE Asia, and the USA.Customer champion within the organisation: Understanding of customer needs, operating environment, and challenges. Driving internal operations towards customer centricity by advising and reminding the organisation of customer needs. Business and product improvement guidance directed towards achieving customer excellence.



SimUser

• United Kingdom
• Machinery Manufacturing

• Webmaster and site administrator

  • Aug 2002 - Present

  * Creation and maintenance of the SimUser.com Web site. * Creation and maintenance of the SimUser.com Web site.

• Principal Support Engineer

  • Jul 2012 - Dec 2012

  Support of flight simulator operators for the operation, hardware and software maintenance, and qualification of flight training devices. Previously: Singer Link-Miles; Link-Miles; Thomson Training & Simulation; Thales Training & Simulation Support of flight simulator operators for the operation, hardware and software maintenance, and qualification of flight training devices. Previously: Singer Link-Miles; Link-Miles; Thomson Training & Simulation; Thales Training & Simulation



Thales

• United States
• Financial Services
• 1 - 100 Employee

• Principal Support Engineer

  • Mar 1988 - Jul 2012

  Support of flight simulator operators for the operation, hardware and software maintenance, and qualification of flight training devices. Training and mentoring of operators' staff. Assisting new operators in setting up their training centres, including maintenance activities, training device scheduling, recording, quality systems, and regulatory approval. Previously: Singer Link-Miles; Link-Miles; Thomson Training & Simulation; Thales Training & Simulation Support of flight simulator operators for the operation, hardware and software maintenance, and qualification of flight training devices. Training and mentoring of operators' staff. Assisting new operators in setting up their training centres, including maintenance activities, training device scheduling, recording, quality systems, and regulatory approval. Previously: Singer Link-Miles; Link-Miles; Thomson Training & Simulation; Thales Training & Simulation



EgyptAir

• Egypt
• Airlines and Aviation
• 700 & Above Employee

• Technical Supervisor

  • Aug 2001 - Dec 2008

  Technical Supervisor at EgyptAir Training Centre, Cairo. Main technical lead and consultant. Responsible to Simulators Manager for: Guiding Maintenance and Engineering Managers, and Simulator team Supervisors to ensure training goals met; Directing maintenance tasks; Assisting with fault resolution; Managing simulator hardware and software updates and corrections; Leading QA testing and regulatory authority approvals; Monitorring and reporting simulator usage and downtime; Financial record keeping and cross-checking with EgytAir finance for 3rd pary training usage and billing. Show less



Royal Air Force

• United Kingdom
• Wellness and Fitness Services

• Technical Instructor

  • Apr 1982 - Mar 1988

  Technical instructor responsible for courses for RAF Apprentices and Technicians.in: Radio Communication Techniques (AM/FM/HF-SSB); Aerial and Transmission Line systems; Defect Diagnostics techniques; Computers; Logic theory and circuits; Integrated Circuit technology; Programming (mainly assembler). Developed electronic training equipment for these courses for the RAF, including PCB design and prototyping. Course mentor for several apprentice courses Technical instructor responsible for courses for RAF Apprentices and Technicians.in: Radio Communication Techniques (AM/FM/HF-SSB); Aerial and Transmission Line systems; Defect Diagnostics techniques; Computers; Logic theory and circuits; Integrated Circuit technology; Programming (mainly assembler). Developed electronic training equipment for these courses for the RAF, including PCB design and prototyping. Course mentor for several apprentice courses