Michael Pereiro
Senior Software Engineer at City of Lakewood- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Workday Pro Studio
WorkdayFeb, 2023- Oct, 2024 -
ServiceNow Certified Application Developer
ServiceNowSep, 2022- Oct, 2024 -
ServiceNow Certified System Administrator
ServiceNowAug, 2022- Oct, 2024 -
ITIL 4 Managing Professional
AXELOS Global Best PracticeJun, 2022- Oct, 2024 -
Certified Public Manager
Florida State UniversityAug, 2015- Oct, 2024 -
ITIL Expert
AXELOS Global Best PracticeJun, 2015- Oct, 2024 -
ITIL Expert Managing Across the Lifecycle (ITIL-MALC)
AXELOS Global Best PracticeJun, 2015- Oct, 2024 -
ITIL Planning, Protection, and Optimization (ITIL-PPO)
AXELOS Global Best PracticeMay, 2015- Oct, 2024 -
ITIL Service Offerings and Agreements (ITIL-SOA)
AXELOS Global Best PracticeJan, 2015- Oct, 2024 -
ITIL Operational Support and Analysis (ITIL-OSA)
AXELOS Global Best PracticeMay, 2014- Oct, 2024 -
Certified Supervisory Manager
Florida State UniversityApr, 2014- Oct, 2024 -
ITIL Release Control and Validation (ITIL-RCV)
PeopleCertMay, 2013- Oct, 2024 -
ITIL Foundation Level
ITSM AcademyJan, 2012- Oct, 2024
Experience
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City of Lakewood
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United States
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Government Administration
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400 - 500 Employee
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Senior Software Engineer
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Sep 2017 - Present
This role is integration-centric and spans a diverse portfolio of systems and business processes. System administration, solution design and development, strategic planning, production support, and IT service management are all key aspects of my current role. • Developed Workday Studio integrations that transform fixed-width and CSV files from external systems, retrieved via SFTP and transformed using XSLT, into Workday as new Journal entries and line items. • Crafted a solution for title companies to request utility service transfers, via our public website, when properties sell in Lakewood. Since March 2022, there have been over 3,300 requests made and over 420 hours of staff time saved. • Overhauled the Crime Free Multi-Housing application process for Lakewood property managers engaging the City Police Department. This process combines our public website, Laserfiche Workflow and Forms, registered Microsoft applications within Azure, SharePoint O365, city GIS data, and SSRS reporting. • Implemented an automated self-service process, between our intranet and Cherwell ITSM systems, for Police staff to update their credentials within their key management hardware. This has saved over 100 hours of staff time while offering ticket turnarounds of 90 seconds or less for PD staff. • Developed an integration between Adobe Sign and Laserfiche to routinely pull COVID-19 vaccine forms, for City staff and volunteers, into Laserfiche so they could be quickly and consistently processed. It eliminated the need for HR staff to manually download completed forms and re-enter form data. Almost 1,300 forms have been processed since October 2021, saving an estimated 320 hours for HR staff. • Created several workflows within Laserfiche to automatically index, geocode, and archive documents coming from the new permitting system, Central Square’s TRAKiT. Over 2,000 files have been processed since late September 2021 while saving City staff hundreds of processing hours. Show less
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Pinellas County Government
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United States
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Government Administration
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700 & Above Employee
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Senior Application Developer
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Sep 2015 - Sep 2017
A production support role charged with maintaining, enhancing, fixing, retiring and creating Java / .NET / COTS interfaces, applications, and systems.• Manage, coordinate, and/or lead efforts to execute and address numerous requests, incidents, changes, and projects to the production environment.• Collaborate with a rapid application development team to transition new interfaces and application from a Service Transition state to a Service Operations state within the Service Delivery life cycle.• Act as a Subject Matter Expert on numerous interfaces and applications when gathering requirements and planning/prioritizing new or existing efforts. Reaching across the aisle to other teams within and outside of my agency is necessary to be effective and efficient.• Cross-training, adherence to ITIL processes, and liaising between team members and leadership are expectations within my role. Show less
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IT Change and Release Manager
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Oct 2011 - Sep 2015
Promoted to revitalize and reinvent IT Change Management within the organization and enhance Service Delivery to customers. I was the process owner, manager, and advocate for our ITIL Change Management processes. This included:• Documentation of policy and procedures,• Chairing the Change Advisory Board meetings,• Interacting with senior management,• Reporting and developing metrics,• Coaching and training employees, and• Adhering to the ITIL framework.I utilized my technical skills to streamline and improve our CA Service Desk tool which increased process adoption through the organization and allowed me to effectively manage my processes in conjunction with other ITIL process which included Incident, Problem, Request and Configuration Management.Commissioned by my CIO, I authored and delivered the IT Service Catalog used by my organization. This involved gathering and analyzing Service Desk metrics and interviewing employees and teams across the organization. The final product was the result of numerous people's feedback, buy-in and support.I also worked on preliminary release management processes and supported governance as an effective approach to managing and prioritizing requirements. Show less
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Senior Application Developer
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Aug 2004 - Oct 2011
Subject Matter Expert who led a team of other technicians in support of the Clerk of Court’s workflow imaging systems. Project Coordinator and Lead Technician on numerous mid-to-large scale workflow enhancement and data migration efforts.• Streamlined the Clerk of Court’s Official Records, Probate, and Traffic document management systems enabling these departments to reduce staffing needs, increase productivity, and recognize value to their business and the customers they serve.• Led multiple efforts to migrate millions of Clerk documents across different application platforms to achieve operational efficiencies and meet legislative requirements.• Collaborated with the Project Management Office numerous times to upgrade and enhance the supporting infrastructure of the Clerk of Court’s workflow systems, delivering increased business value and improved support.• Designed and implemented key interfaces within the Clerk of Court’s workflow systems and Public Records website that enabled redaction and security of personally identifiable information.• Supported all aspects of the Clerk of Court’s workflow systems including: core software, ancillary interfaces, servers, databases, network configurations, access management, vendor relations, and documentation. Show less
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Education
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2007 - 2009
University of South Florida
Master of Business Administration (M.B.A.) -
2001 - 2003
University of South Florida
Bachelor of Science (BS), Management Information Systems, General -
2000 - 2001
St. Petersburg College
Associate of Arts (A.A.)
Community
